Software Publisher Analytics dashboard for SAP in Software Asset Management classic

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Software Publisher Analytics dashboard for SAP in Software Asset Management classic

    The Software Publisher Analytics dashboard for SAP in the Software Asset Management (SAM) classic application enables ServiceNow customers to monitor and manage their SAP license compliance and optimization. Accessible viaAll > Software Asset > SAP Compliance and Optimization > Overview, the dashboard updates automatically with each new reconciliation result. It is designed to give SAM users clear visibility into their SAP license usage, compliance status, and potential cost savings.

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    Key Features

    • License Compliance Tracking: View the number of SAP software models that are out of compliance and calculate the true-up cost required for compliance.
    • Cost and Savings Insights: Analyze potential savings by reclaiming removal candidates and identify costs associated with over-licensed software.
    • User and License Utilization Metrics: Monitor inactive SAP users, users without named assignments, and locked-out licensed users.
    • Engine Usage Details: Track unused SAP engines and those reaching high usage levels (90% and above).
    • License Optimization Opportunities: Identify SAP users who could optimize license consumption through role changes or transaction-based license adjustments.
    • Indirect Access Evaluation: Assess potential indirect SAP access by users based on transaction and user activity, scored by data exchanged and CPU usage.

    Practical Use and Access

    Users with the samuser role can access this dashboard to track SAP license compliance and identify cost optimization opportunities effectively. The dashboard aggregates data from various reports and SAP system sources, helping customers make informed decisions about license management.

    Related Tasks and Concepts

    To fully leverage the dashboard, customers may need to perform related setup tasks such as deploying the ABAP program for SAP, establishing SAP connections, creating entitlements and software models, mapping roles to named user types, and importing custom SAP price lists and named user types. Understanding SAP USMM-based optimization and user transaction activity concepts will also aid in interpreting dashboard insights.

    View your license compliance position for SAP on the Software Publisher Analytics dashboard in the Software Asset Management classic application.

    Access the dashboard by navigating to All > Software Asset > SAP Compliance and Optimization > Overview.

    The dashboard is updated whenever a new reconciliation result is available.

    End users and roles

    End user and goal Required role
    SAM user: Can view the dashboard to track SAP license compliance and potential savings. sam_user

    SAP dashboard

    Software Publisher Analytics dashboard for SAP.
    Table 1. SAP tab
    Report Source list Description
    Products Out of Compliance Software Model Result Number of software models that are out of compliance.
    True-up Cost Software Model Result Cost to be compliant based on the average prices for entitlements. The cost covers Named User Types and Engines.
    Potential Savings Software Model Result Amount saved if removal candidates are reclaimed. The savings covers Named User Types and Engines.
    Over-licensed Amount Software Model Result Cost of licenses that are owned but not used. The cost covers Named User Types and Engines.
    Inactive Users SAP System Users SAP users who logged in over 90 days ago.
    System Users Without a Named User Assignment SAP System Users SAP users who do not have a named user assignment.
    Un-used Engines License Metric Results Number of SAP engines that have not been used but have active software entitlements.
    Engines Usage Reached 90% and Above License Metric Results Number of SAP engines that reached 90% usage or higher.
    Locked Out Licensed SAP Users SAP System Users Locked SAP users consuming a license.
    Licensed Non-Dialog Users SAP System Users SAP non-dialog users that have a named user assignment.
    Users For Roles Based License Optimization SAP System Users Number of SAP users that could have their role changed to optimize license consumption.
    Users for Transaction Based License Optimization SAP System Users

    Number of SAP users for which Software Asset Management has detected user transaction-based license optimizations.

    Select the report to view the list of users that can be optimized.
    Potential Indirect Access (Transaction Activity) SAP System Users Number of SAP users with indirect access to the SAP system based on user transaction activity.

    Users are given a score based on the amount of data received or sent by each connection.
    Potential Indirect Access (User Activity) SAP System Users Number of SAP users that have indirect access to the SAP system.

    Users are given a score based on total CPU time, peak count, and steps.