License usage publisher fields in workspace
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Summary of License usage publisher fields in workspace
This content describes the various fields available in the License Usage view on the Publishers page within the ServiceNow workspace, relevant for the Yokohama release version. These fields help ServiceNow customers understand software license compliance, usage, and cost-related metrics during the reconciliation process, enabling effective license management and remediation.
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Key Fields and Their Purpose
- Product Results: Include identifiers such as unique product result number, publisher, product name, group, subgroup, and status indicators like compliance and latest reconciliation run. Cost estimates such as true-up cost, over-licensed amount, and potential savings are provided to help assess financial impact. Licensed and unlicensed install counts give insight into usage.
- Software Model Results: Identify software models and their compliance status. Track unlicensed installs and provide financial estimates for remediation and savings.
- License Metric Results: Detail license metrics used during reconciliation, including licenses owned, required, and available, along with true-up cost estimates for unlicensed usage.
- Entitlements: Show publisher display name, metric group, license metric, license type (full or upgrade rights), and rights counts including active and purchased rights. Note that active rights may be hidden if an enterprise contract is attached.
- Removal Candidates: Describe potential software reclamation opportunities with fields such as candidate number, name, publisher, product, potential savings, and current state (e.g., Ready, Awaiting Approval, Complete). Justifications for removal include low usage, unallocated, unlicensed, or restricted software.
- Software Remediation Options: Provide actionable remediation actions (e.g., purchase rights, remove allocations, remove installs) and status indicators (New, In Progress, Complete, Void). The remediation status reflects progress and impact on compliance. Additional fields include actionable rights and estimated true-up costs.
Practical Benefits for ServiceNow Customers
- Enables detailed tracking of software license compliance and usage across publishers and products.
- Helps identify cost-saving opportunities by highlighting over-licensed software and potential reclamation candidates.
- Supports remediation planning by showing estimated true-up costs and actionable options to maintain compliance.
- Facilitates informed decision-making with clear status indicators and justifications for remediation activities.
Field descriptions for the related lists for publishers in the Publishers page in the License usage view.
Product Results
| Field | Description |
|---|---|
| Number | Unique product result number that is generated during the reconciliation process. |
| Publisher | Publisher of the software. |
| Product | Name of software product. |
| Group | Group to which the product result belongs. |
| Subgroup | Subgroup to which the product result belongs. |
| Latest | Indicates whether this product result is from the most recent reconciliation run. |
| Reconciliation result | Unique reconciliation result number that is generated during the reconciliation process. |
| Status | Status of the product.
|
| True-up cost | Estimated cost of remediating non-compliance based on the lowest number of rights needed. |
| Over-licensed amount | Estimated cost of rights not being used. The sum of all Over Licensed amount values from every software model result. |
| Potential savings | Estimated cost of savings if software installations are reclaimed. The sum of all potential savings from all removal candidates. |
| Licensed installs | Total number of installations that are licensed for the product. |
| Unlicensed installs | Total number of installations that are unlicensed for the product. |
Software Model Results
| Field | Description |
|---|---|
| Software model result | Name of the software model. |
| Status | Status of the software model. |
| Unlicensed installs | Total number of installations that are unlicensed for the associated software product. |
| True-up cost | Estimated cost of remediating non-compliance based on the lowest number of rights needed. |
| Over-licensed amount | Estimated cost of rights not being used. |
| Potential savings | Estimated cost saved if reclamation candidates are reclaimed. |
License metric Results
| Field | Description |
|---|---|
| Software model | Name of the software model |
| License metric | Name of the license metric that the software license is counted against when reconciliation runs. |
| Licenses owned | Sum of all active rights from entitlements that share a license metric. |
| Licenses required | Sum of rights that are used during reconciliation (allocated plus not allocated and installed). |
| Licenses available | Sum of rights that are not used during reconciliation (rights owned minus rights used). |
| True-up cost | Estimated cost of remediating unlicensed installations that are based on the lowest number of rights needed. |
Entitlements
| Field | Description |
|---|---|
| Display name | Name of the publisher. |
| Metric group | The metric group specific to the publisher. |
| License metric | The license metric for the metric group that the software license is counted against when reconciliation is run. |
| License type | The type determines whether the rights grant full access to the software or if they are being upgraded from a previous version of the software. |
| Active rights | Number of rights to be granted for this entitlement. Note: If an enterprise
contract is attached to the license, the Active rights
field is not shown |
| Purchased rights | Number of rights you purchased. |
| Total cost |
Removal candidates
| Field | Description |
|---|---|
| Number | Removal candidate number. |
| Name | Name of the removal candidate. |
| Publisher | Name of the publisher. |
| Product | Name of the product. |
| Potential savings | Savings to be gained from reclaiming unused software installations. |
| State | State of the removal candidate.
|
| Justification | Reason for becoming a removal candidate.
|
Remediation options
| Field | Description |
|---|---|
| Remediation action | Action to take for compliance.
|
| Status | Status of the remediation option.
|
| Affects compliance | Specifies whether the remediation options affect compliance. |
| Display Name | Specific license metric of the software model result. |
| Actionable rights | Total rights affected by the action. |
| True-up cost | Estimated cost of remediating unlicensed installations based on the lowest number of rights needed. |