Viewing your SaaS and SSO subscriptions

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of Viewing your SaaS and SSO subscriptions

    This guide explains how ServiceNow customers can view all subscriptions related to their SaaS and Single Sign-On (SSO) applications using the Software Asset Management Core UI. It highlights where to find subscription lists, what key information is displayed, and how to access detailed SSO subscription data.

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    Key Features

    • Accessing Subscriptions: Navigate to All > SaaS License > All User Subscriptions in the Software Asset Management Core UI to see a comprehensive list of SaaS and SSO subscriptions.
    • Subscription List Details: The list includes columns such as Display Name (software publisher and product), User Principal Name (user's email), Software Model, Subscription Profile (integration profile or blank for SSO), and Subscription Type (software or SSO).
    • Additional Columns: You can add the Subscription assigned column to track when a user was granted access. For SSO subscriptions, this field remains empty if access is via group membership.
    • Application-Level View: All subscriptions for a specific application can also be viewed in the Software Subscriptions related list on the software model.
    • SSO Subscription Information: Detailed information about SSO applications, users, and groups linked to your SSO integrations is available for review.

    Practical Benefits

    • Enables centralized monitoring and management of SaaS and SSO subscriptions, improving license visibility and control.
    • Helps identify user access dates and differentiate between direct and group-based SSO access.
    • Supports integration management by allowing detailed tracking of software models and integration profiles.
    • Facilitates administrative tasks such as reclaiming user subscriptions, managing integrations, and aligning SaaS license management with organizational needs.

    View a list of all subscriptions for your SaaS and Single Sign-On (SSO) applications.

    Important:
    You can view your SaaS and SSO subscriptions in both the Software Asset Management Core UI and the Software Asset Workspace. This topic provides details on viewing your subscriptions in the Software Asset Management Core UI application. For more information on viewing your subscriptions in the Software Asset Workspace, see SaaS overview dashboard in workspace.

    To view subscriptions for all SaaS and SSO applications, navigate to All > SaaS License > All User Subscriptions.

    Table 1. Software Subscriptions list
    Column Description
    Display name The software publisher and product for the subscription.
    User principle name The user's email address for the subscription.
    Software Model The software model for the subscription.
    Subscription profile The direct integration profile for the subscription. This field is empty if the subscription is from an SSO integration.
    Subscription type Classifies the subscription as a software subscription or an SSO subscription.
    Note:
    You can add the Subscription assigned column to view the date a user was given access to an app. For SSO subscriptions, this field is empty if the user has access to the app through a group membership.

    You can also view all subscriptions for an application in the Software Subscriptions related list on the software model.