Indicators used in the CMDB success advisor for HAM dashboard

  • Release version: Yokohama
  • Updated August 12, 2025
  • 3 minutes to read
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    Summary of Indicators used in the CMDB success advisor for HAM dashboard

    The CMDB Success Advisor for the HAM dashboard provides key indicators that help you monitor the quality and completeness of your hardware asset data. These metrics are crucial for identifying synchronization issues and ensuring effective asset management.

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    Key Features

    • Assets created for virtual CIs: Tracks the daily count of virtual configuration items (CIs) created in the Hardware table.
    • Assets missing CI: Monitors hardware assets without a linked CI, focusing on those that are operational and in use.
    • CI install status vs. asset state matched: Evaluates the alignment of installation status with asset state for accurate management.
    • CI install status vs. asset state mismatched: Identifies discrepancies in installation status, which can lead to management errors.
    • CIs missing asset: Counts CIs without an associated asset, emphasizing operational items.
    • CIs missing assigned to: Tracks CIs lacking an assigned owner.
    • CIs missing location: Measures CIs without an assigned location.
    • CIs missing managed by group: Counts CIs without a designated management group.
    • CIs missing manufacturer: Identifies CIs with unspecified manufacturers.
    • CIs missing model ID/name/number: Monitors CIs lacking critical model information.
    • CIs missing owner/serial number: Tracks CIs without assigned owners or serial numbers.
    • CIs not updated in last X days: Reports on CIs not updated within specified timeframes (7, 14, 30, 60, and 90 days).
    • Hardware CIs group by: Provides a daily count of CIs grouped by model category and discovery source.

    Key Outcomes

    Utilizing these indicators allows ServiceNow customers to maintain high data quality, promote accurate asset management, and quickly identify and address potential issues with their hardware assets and configuration items.

    Indicators enable viewing of high-level metrics that highlight data quality, completeness, and synchronization issues across hardware assets and configuration items (CIs).

    CMDB success advisor for HAM dashboard indicators

    Assets created for virtual CIs
    Total number of virtual CI assets in the Hardware [alm_hardware] table created daily, where the life cycle stage of CI is operational, the asset field is not empty, and the CI is marked as virtual.
    Assets missing CI
    Total number of hardware assets in the Hardware [alm_hardware] table missing a linked CI from the Hardware [cmdb_ci_hardware] class, measured daily, where the CI is operational, the asset is actively in use, and no CI is linked to the asset.
    CI install status vs. asset state matched
    All CI records from the Hardware [cmdb_ci_hardware] class where the installation status correctly aligns with the expected asset state, promoting accurate and reliable asset management.
    CI install status vs. asset state mismatched
    All CI records from the Hardware [cmdb_ci_hardware] class with an installation status that doesn’t align with the expected asset state, resulting in erroneous asset management.
    CIs missing asset
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing a linked asset, measured daily, where the life cycle stage of CI is operational and no asset is associated with the CI.
    CIs missing assigned to
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing an assigned owner, measured daily, where the CI lacks an assigned owner.
    CIs missing location
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing a location, measured daily, where the CI doesn’t have a location assigned.
    CIs missing managed by group
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing a managed by group, measured daily, where the CI doesn’t have a managed by group assigned.
    CIs missing manufacturer
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing a manufacturer, measured daily, where the CI doesn’t have a manufacturer specified.
    CIs missing model ID
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing a model ID, measured daily, where the CI doesn’t have a model ID or model display name specified.
    CIs missing model name
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing a model name, measured daily, where the CI doesn’t have a model name specified, with or without a model ID.
    CIs missing model number
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing a model number, measured daily, where the CI is not associated with a model ID, or is associated with a model ID that is missing a model number.
    CIs missing owner
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing an owner, measured daily, where the CI doesn’t have an owner assigned.
    CIs missing serial number
    Total number of CI records from the Hardware [cmdb_ci_hardware] class missing a serial number, measured daily, where the CI doesn’t have a serial number assigned.
    CIs not updated in last 7 days
    Total number of CI records from the Hardware [cmdb_ci_hardware] class not updated in the last seven days, measured daily, where the update timestamp is older than seven days.
    CIs not updated in last 14 days
    Total number of CI records from the Hardware [cmdb_ci_hardware] class not updated in the last 14 days, measured daily, where the update timestamp is older than 14 days.
    CIs not updated in last 30 days
    Total number of CI records from the Hardware [cmdb_ci_hardware] class not updated in the last 30 days, measured daily, where the update timestamp is older than 30 days.
    CIs not updated in last 60 days
    Total number of CI records from the Hardware [cmdb_ci_hardware] class not updated in the last 60 days, measured daily, where the update timestamp is older than 60 days.
    CIs not updated in last 90 days
    Total number of CI records from the Hardware [cmdb_ci_hardware] class not updated in the last 90 days, measured daily, where the update timestamp is older than 90 days.
    Hardware CIs group by
    Total number of CI records from the Hardware [cmdb_ci_hardware] class, measured daily and grouped by model category and discovery source.