DaaS provider view

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of DaaS provider view

    The DaaS provider view within the Hardware Asset Workspace offers an intuitive interface designed for Device as a Service (DaaS) providers to efficiently manage customer assets. This view centralizes key asset management functions, enabling providers to track, act on, and update asset-related information seamlessly.

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    To access this functionality, ensure the following plugins are activated: Hardware Asset Management (snhamp), Hardware Asset Workspace (snitamworkspace), and Hardware Asset Management for Device as a Service (com.sndaasham).

    Key Features

    • Discrepancy Resolution: Quickly identify and act on missing critical asset information such as serial numbers, stockroom locations, asset tags, or DaaS account associations.
    • DaaS Account Management: Select specific DaaS customer accounts to view comprehensive records including open or unassigned tasks, shipment statuses, and assets eligible for refresh.
    • Order Management: Create and manage inbound asset orders, Return Merchandise Authorization (RMA) response orders, and repair order lines related to customer DaaS assets.
    • Actionable Widgets and Charts: Use dedicated widgets to monitor asset discrepancies and task statuses across various workflows, enabling prompt remediation and updates.

    Key Workflows and Task Stages

    • Inbound Asset Orders: Manage asset receipt through stages including Select, Pick, Prepare, Ship, and Receive Confirmation.
    • RMA Response Orders: Oversee returned asset handling with stages such as Evaluate Asset, Schedule Shipment, Receive Confirmation, Repair Asset, and Schedule Refresh.
    • Repair Orders: Track repair processes including shipment tasks related to RMA or inbound asset orders.
    • Asset Refresh Eligibility: Identify assets that have surpassed their refresh date and are ready for lifecycle updates.

    Practical Benefits for ServiceNow Customers

    By leveraging the DaaS provider view, ServiceNow customers acting as DaaS providers can maintain accurate and complete asset records, streamline order and repair workflows, and proactively manage asset lifecycle events such as refreshes. This centralized management tool enhances operational efficiency, reduces errors related to missing asset data, and improves customer service through timely task management and status visibility.

    The DaaS provider view in the Hardware Asset Workspace is an intuitive interface of the Device as a Service application to manage the assets of the customers of DaaS providers.

    Note:
    You must activate the following plugins to access the DaaS provider view:
    • Hardware Asset Management application (sn_hamp)
    • Hardware Asset Workspace (sn_itam_workspace)
    • Hardware Asset Management for Device as a Service (com.sn_daas_ham)

    For more information about the DaaS feature, see Device as a Service.

    Use the DaaS provider view to perform the following:
    • Act on discrepancies such as assets missing serial number, stockroom, or DaaS accounts.
    • Select a DaaS account for which you want to view the records such as open or unassigned tasks, shipment status, and the number of assets that are eligible for refresh.
    • Create and manage inbound asset orders, RMA response orders, and repair order lines for the DaaS assets of your customers.

    Select any widget or chart to view detailed information and take appropriate actions on the assets that are marked as DaaS assets or dedicated to accounts.

    DaaS provider view in Hardware Asset Workspace.
    Widget/Chart Description
    Important Actions
    Fill in missing asset tag Action to be performed on the assets that have missing asset tag.
    Fill in missing serial number Action to be performed on the assets that have missing serial number.
    Fill in missing DaaS account Action to be performed on the assets that have missing DaaS accounts.
    Fill in missing stockroom Action to be performed on the assets that have missing stockroom information.
    DaaS account Customer of the DaaS provider whose data is being referenced.
    Inbound order tasks
    • Open tasks: Number of open tasks in each stage of the Inbound asset order flow.
    • Unassigned tasks: Number of unassigned tasks in each stage of the Inbound asset order flow.
    The Inbound order flow includes the following stages:
    • Select
    • Pick
    • Prepare
    • Ship
    • Receive confirmation
    For more information, see Managing inbound asset orders for DaaS assets.
    RMA response tasks
    • Open tasks: Number of open tasks in each stage of the RMA response order flow.
    • Unassigned tasks: Number of unassigned tasks in each stage of the RMA response order flow.
    The RMA response order flow includes the following stages:
    • Evaluate asset
    • Schedule shipment
    • Receive confirmation
    • Repair asset
    • Schedule refresh
    For more information, see Managing RMA response orders for DaaS assets.
    Repair order tasks
    • Open tasks: Number of open tasks in each stage of the repair order flow.
    • Unassigned tasks: Number of unassigned tasks in each stage of the repair order flow.

    The repair order flow includes the following stages:
    Shipment assets Open shipment tasks in RMA response order or Inbound asset order flow.
    Assets eligible for refresh Number of assets that are eligible for refresh, which have surpassed the refresh date.