Close a hardware asset repair task using the Mobile Agent application

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Complete an assigned hardware asset repair task and mark the task as closed using the Mobile Agent application.

    Before you begin

    Role required: asset

    About this task

    You can close any task that belongs to the following task types:
    • Troubleshoot asset task
    • Repair asset task
    • Evaluate asset task

    Procedure

    1. From your mobile device, launch the Mobile Agent application.
    2. On the navigation bar at the bottom of the screen, tap the My Tasks tab.
      The home screen of the My Tasks application opens displaying only the first few tasks in the list of tasks assigned to you.
    3. If the task you want to close isn't displayed, tap See all.
    4. Optional: Filter or sort the task view.
      • To filter your tasks, tap the Filter icon (Filter icon) and enter the values to use as a filter in the Due Date, Asset, Location, or Priority fields.
      • To sort your tasks, tap the Filter icon (Filter icon), tap Sort by, and select the fields to sort your tasks.
    5. Tap the repair task that you want to close.
    6. On the Details tab of the repair task, tap Close .
    7. On the Repair task input form screen, enter the result of your task.
      TaskAction
      Troubleshoot asset In the Troubleshoot result field, select any of the following:
      • Repairable
      • Unrepairable
      • Redeployable
      Repair asset In the Repair result field, select any of the following:
      • Repaired
      • Unrepairable
      • Redeployable
      Evaluate asset In the Evaluation result field, select any of the following:
      • Redeployable
      • To be disposed
    8. In the Work notes field, enter your closure comments.
    9. Tap Done and then tap Submit.

    Result

    The state of the repair task changes to Closed Complete.