Now Assist for Hardware Asset Management (HAM)
Summarize
Summary of Now Assist for Hardware Asset Management (HAM)
Now Assist for Hardware Asset Management (HAM) is an application designed to streamline and automate hardware asset request and repair processes using agentic AI-driven workflows. It enhances efficiency in managing hardware assets by leveraging generative AI capabilities tailored for HAM tasks.
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Getting Started and Configuration
- Users can configure the Now Assist for HAM application to initiate agentic workflows that support hardware asset management activities.
- Generative AI skills within the app enable intelligent processing and automation of requests and repairs.
- The Hardware Asset Management AI agent collection facilitates specific AI-driven workflows to optimize asset lifecycle management.
Availability and Restrictions
- Not all AI model providers or Now Assist features are available in all regions or environments, including in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted deployments, and regulated markets.
- ServiceNow regularly updates availability; customers should consult the Now Support Knowledge Base for the latest information.
AI Limitations and Responsible Use
- The application uses AI and machine learning that may not always yield fully accurate or appropriate results.
- Customers are responsible for validating AI outputs, employing human oversight, and ensuring suitability before relying on AI-generated decisions, especially in critical domains such as healthcare, finance, legal, security, or infrastructure.
- Users must comply with ServiceNow’s AI Acceptable Use Policy.
Data Processing and Collection
- Data from customer instances is transferred securely to centralized ServiceNow environments, which may include third-party cloud providers like Microsoft Azure, following ServiceNow’s internal policies.
- Inputs, outputs, and edits from the application are collected to improve ServiceNow AI technologies.
- Information related to legal requests or matters is also collected.
- Customers can opt out of future data collection at any time via the Now Assist Opt-Out page.
Support and Troubleshooting
- Customers have access to the ServiceNow Community on AI and Intelligence for peer support.
- Known issues can be researched through the Known Error Portal.
- Direct assistance is available via ServiceNow Customer Service and Support.
Use the Now Assist for Hardware Asset Management (HAM) application to streamline and automate the hardware asset request process and the repair process with the agentic workflows.
Watch this short video for an introduction to the agentic AI for Hardware Asset Management application.
Get started
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about legal request and/or legal matter (including related field information, comments, and work notes). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.For more information, see the Now Assist documentation.