Improve resource usage with Business hours
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Summary of Improve resource usage with Business hours
This feature helps ServiceNow customers optimize cloud resource usage and reduce costs by enforcing operation schedules aligned with defined business hours. By running resources only during specified business hours, customers can minimize unnecessary cloud spend.
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The Business hours recommendation page enables management and configuration of Business hours processes to control when cloud resources are powered on or off.
Key Features
- Business hours management: Configure and update schedules and policies to control resource operation times.
- Recommendation Categorization: Resources are grouped into tabs such as New (candidates for business hour enforcement), Scheduled (resources currently enforced), Declined (rejected enforcement), Failed (enforcement attempts failed), Report-only (matching report policies), and Excluded (resources excluded from enforcement).
- Savings Insights: Visual summaries show total potential savings by service category (e.g., Compute, Database) and change group (e.g., Change Management, Application Development), along with spend comparisons during business vs. non-business hours.
- Detailed resource data: Each recommendation includes key attributes such as configuration item ID, predicted monthly savings, provider, service category, policy details, change request information, ownership, and failure details if applicable.
- Exclusion process: Resources powered off by the Unused resources job are automatically excluded from future Business hours enforcement to prevent unintended restarts.
- Notification controls: Set thresholds for non-business hour spending that trigger alerts to users or groups.
- Policy enforcement: Business hours jobs apply defined policies to identify and manage resources running outside scheduled hours, enabling start/stop automation on a specified schedule.
Key Outcomes
- Improved cloud cost management by reducing resource usage during non-business hours.
- Clear visibility into potential savings across different services and change groups.
- Streamlined enforcement and exception handling through categorized recommendations.
- Automated scheduling of resource power states aligned with business requirements.
- Reduced manual effort and errors in managing cloud resource schedules.
Improve resource usage and reduce your cloud spend by running resources during the specified business hours.
Use the Business hours recommendation page to:
- Manage Business hours processes.
- Configure Business hours operations by selecting Settings.
- Define or update Business hours processes
| Chart | Description |
|---|---|
| Total potential savings by service category | Total savings to expect if all Business hours recommendations are applied by service category such as Compute and Database. |
| Total potential savings by change group | Total savings to expect if all Business hours recommendations are applied by change group such as Change Management and Application Development. |
| Business hr vs. Non-business hr spend | Spend for resources during business hours against non-business hours. |
| Tab | Description | Available action on selected recommendations |
|---|---|---|
| New | Resources that are candidates for applying Business hours processes. | Exclude |
| Scheduled | Resources that are tagged to have business hours enforced. | None |
| Declined | Resources for which owners (or other approver) didn’t want to enforce business hours (rejected the change request). | Exclude |
| Failed | Resources for which the attempt to enforce business hours failed. | Exclude |
| Report-only | Resources that match Report-only policies. | Exclude |
| Excluded | Resources that are configured not to be considered for business hours. Important: After an Unused resources job powers off a machine, the machine is added to the Excluded Resources list for Business Hours. This process ensures that the resource isn't started again in the future because it
matches a Business hours policy. The exclusion reason on the Business hours Excluded tab indicates that the resource is an unused resource. |
Remove from exclusion |
| Column | Description |
|---|---|
| Configuration item | Unique identifier of the resource. |
| Predicted monthly savings | Predicted savings if the Business hours recommendations are applied. |
| Provider | The provider that hosts the resource. |
| Service category | Lists all service categories from the instance sorted by name. |
| Cloud service | Lists all cloud categories sorted by name. |
| Policy | The Business hours policy that the resource matches to. |
| Policy type | Type of the Business hours policy that the resource matches to. |
| Change request | Change request that is associated with the recommendation. |
| Change Group | Change group for the resource. |
| Account | The service account that includes the resource. A service account represents a group of related regions in your provider account. |
| Region | If appropriate for the provider, region in the service account that hosts the resource. |
| Owned by | Owner of the resource. |
| Failure type | This column appears only for the Failed tab. Reason for which the change request wasn’t generated or the specified business hours weren’t applied to the resource. |
| Details | This column appears only for the Failed tab. Details of the failure type and the action that you must take to resolve the failure. |