Key Features

• Role-Based Default Access: Users have default access managed by roles, with team members typically restricted from reading "Actual work" event types.
• User Criteria for Flexibility: You can define inclusion and exclusion criteria to override default role-based access, granting or restricting CRUD operations for individual users, groups, or roles.
• Inclusion and Exclusion Logic: The system first checks exclusion criteria—if exclusion is true, access is denied. If not excluded, inclusion criteria determine if access is granted, requiring at least one inclusion user criterion to be true and role access confirmed.
• CRUD Operations Controlled: Each Create, Read, Update, and Delete operation can be managed separately through user criteria.
• Manage Access Precisely: You can create user criteria records to specify exactly which users, roles, or groups have access to each event type.

Practical Application for ServiceNow Customers

• Customizing Team Member Permissions: If team members cannot edit work shifts by default, use user criteria to grant them the necessary rights without broad role changes.
• Restricting Irrelevant Events: Limit event visibility so users only see event types relevant to their responsibilities, improving calendar clarity and security.
• Verifying Permissions: Check individual or group CRUD rights to ensure proper access is granted, avoiding unauthorized changes or viewing of sensitive event data.

Key Outcomes

By using user criteria for event types, you gain granular control over event management permissions within Workforce Optimization for ITSM. This ensures that users have appropriate access aligned with their roles and responsibilities, enhancing security and operational efficiency in managing team calendars.