View or join slack channel from an incident

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • View all slack channels associated with an incident to know if a required slack channel already exists before you create a new one. You can also import messages from a slack channel.

    Before you begin

    • Role required: sn_incident_write, itil, or admin
    • Plugins required:
      • Collaboration Services plugin (sn_tcm_collab_hook) version 2.0.x
      • Slack Spoke for ServiceNow Integration Hub plugin (com.sn.slack.ahv2) version 1.3.x

    About this task

    The system property sn_tcm_collab_hook.slack_on_task enables the slack feature on a task table. By default, the value is incident. If you want to enable the slack feature on other task tables, such as problem or change_request, add the table names in the Value field.
    Note:
    When an incident becomes inactive, the associated slack channels get archived.

    Procedure

    1. Navigate to All > Incident > Open.
    2. Open an active incident record.
    3. Click the View Slack Channels related link.
      Figure 1. View slack channels
      View slack channels
      All the dedicated slack channels for the incident are displayed.
      Note:
      The Join channel option appears only for public channels.
    4. Optional: Click View channel to open the slack channel.
    5. Click Join channel to join any slack channel.
    6. To import messages from any slack channel, click Import messages.