Exploring DevOps Change Velocity

Release version: Xanadu

Updated July 31, 2025

2 minutes to read

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Summary of Exploring DevOps Change Velocity

ServiceNow® DevOps Change Velocity is designed to help Development and Change Management teams accelerate software changes by integrating DevOps toolchain data with ServiceNow. It provides end-to-end visibility of the software delivery lifecycle, covering planning, development, building, testing, deployment, and operations. This integration enables automation of change workflows and approvals, improving governance while increasing change velocity.

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Key Features

Change Automation: Automate creation and completion of change requests and approval decisions (auto-approve, auto-reject, or manual approval) based on DevOps tool data, reducing manual effort and delays.
Change Traceability: Track work items, commits, builds, and releases through change requests, providing transparency and a single source of truth for all stakeholders.
DevOps Insights: Access flow metrics, change acceleration metrics, and KPIs across the entire software delivery value stream via dashboards and pipeline visualizations.
Integrations: Connect with a variety of external DevOps tools to enable automated data collection and process synchronization.
User Adoption Journey: Follow a phased approach (crawl, walk, run, fly) to progressively implement automation of change approvals and maximize value.

Benefits by Role

Developers: Reduce manual data entry and administrative tasks, shorten feedback loops, and maintain seamless workflows within their existing tools.
Change Managers: Focus on changes requiring human oversight, accelerate approvals, automate governance, and streamline audit responses with comprehensive visibility.
Release Managers: Gain enhanced visibility into release plans and progress, automate repetitive tasks, and improve release reliability.
Application Development Leadership: Obtain normalized performance data across teams, identify bottlenecks, and enhance value stream visibility.
Operations and Support Teams: Correlate changes, releases, and incidents within one platform, improving remediation speed and reducing Mean Time to Resolution (MTTR).
IT Compliance Officers: Ensure change compliance with automated policies, improved transparency, and reliable audit data collection.

Practical Use for ServiceNow Customers

By implementing DevOps Change Velocity, ServiceNow customers can automate and accelerate change management while maintaining control and compliance. The application consolidates DevOps toolchain data to provide actionable insights and streamline workflows. Customers can expect reduced manual tasks, improved communication between development and operations, and enhanced visibility into software delivery processes. This supports faster, safer change deployment and better alignment of DevOps and ITSM practices.

Learn how ServiceNow® DevOps Change Velocity helps your Development and Change Management teams accelerate change and connect their DevOps tool chain with ServiceNow so that the DevOps tool data can be used to automate change processes.

DevOps Change Velocity overview

DevOps Change Velocity collects data from your DevOps planning, coding, testing, and orchestration tool chain to provide visibility across the entire software delivery life cycle. This enables a single view for both the Development team and the Operations team across the end-to-end activities (plan, develop, build, test, deploy, and operate).

The DevOps Change Velocity application provides the following major benefits:

Change automation: Automate the change workflow and approval decisions to increase change velocity while ensuring governance and control. Create and complete DevOps change requests automatically and automate approval decisions based on input data (auto-approve, auto-reject or manually approve).
Change traceability: Track the progress of your work items, commits, artifacts, builds, and releases using the change requests to lend additional transparency and provide a single source of truth to all the personas involved.
DevOps Insights: View flow metrics, change acceleration metrics and other KPIs across the end-to-end software delivery value chain and connected tools.

To learn about the tools that the DevOps Change Velocity application supports, see DevOps Change Velocity integrations.

To understand how you can incrementally progress to get value faster using DevOps Change Velocity, see User journey for DevOps Change Velocity.

With DevOps Change Velocity, get visibility of DevOps changes from across the toolchain, automate change process, and measure performance.

Benefits of DevOps Change Velocity according to persona


Persona	Challenges	DevOps Change Velocity benefits
Developer	Long feedback loop for change approval Manual collection of data Swivel chair (entering data in multiple interfaces) from changes to work items Lack of end-to-end visibility of the entire DevOps life-cycle Significant time spent on admin tasks	Automated data collection process through integrations No time lost in manually creating a change request or providing evidence manually More time for actual development work Developers can keep working in their own tools
Change manager	Difficulty in handling an increasing number of changes Not able to focus on only the changes that truly need human intervention Manual work to respond to audit request Significant time spent on gathering data	Accelerate change process with automated flows Visibility over pipeline, tests, and change in a single tool Automated documentation of change content and controls Automate appropriate change governance driven by data One-click audit response
Release manager	Lack of correlation between changes and release to measure progress Unable to eliminate manual tasks from delivery processes	Enhanced visibility into the release plan and progress Automation of more tasks with integrations Improved release reliability
Application development leadership	Lack of visibility across teams and value streams Lack of team performance comparison data Inability to identify and resolve performance bottlenecks	Visibility into the entire value stream Normalized views of team performance Identify bottlenecks and take appropriate action
Operations and Support teams	Limited forecast and speed of remediation Lack of visibility over change content and impact Too many tools to correlate change, release, and incidents	Single tool to manage changes and incidents Easier correlation between change and incident Reduced Mean Time to Resolution (MTTR) from improved visibility
IT compliance officer	Limited visibility to ensure compliance Lack of transparency of data and process to measure risks	Ensure compliance with automated change policy Improved control and visibility with automated gathering of data

Explore more details such as the user adoption journey, supported integrations, and Insights in the following sections.