Vendor Management Workspace landing page
Summarize
Summary of Vendor Management Workspace landing page
The Vendor Management Workspace landing page in ServiceNow provides vendor managers with a centralized view to monitor key vendor metrics and performance indicators. It enables real-time tracking of contracts, improvement initiatives, and vendor success characteristics to support effective vendor management.
Show less
Key Features
- Vendor Metrics Monitoring: View the number of recently created contracts, contracts ending soon, and active continual improvement initiatives at any time.
- Vendor Performance Insights: Analyze vendor scores and satisfaction levels based on stakeholder feedback and performance over the past 90 days.
- KPI Group Breakdown: Visualize vendors grouped by key performance indicator (KPI) categories using donut charts sourced from company records.
- Customizable Landing Page: Clone and tailor the landing page using the Next Experience UI Builder to fit specific organizational needs.
- Data Visualizations: Interactive charts allow users to drill down for detailed analysis of vendor data and contract statuses.
Key Outcomes
- Quickly assess vendor health and contract lifecycle stages to proactively manage relationships and renewals.
- Identify top vendor success indicators to focus improvement efforts and optimize vendor performance.
- Enable vendor managers with the Vendor Manager [snvlm.vendormanager] role to access comprehensive, real-time vendor data.
- Support informed decision-making with easy access to current contract counts, improvement initiatives, and vendor satisfaction ratings.
Additional Information
- Access requires the Vendor Manager role.
- To view reports on catalog item orders, the screqitem ACL must be enabled.
Monitor vendor metrics, the number of recently created contracts, the ones that are ending soon and the number of active improvement initiatives at any given time. See which characteristics contribute to the success of your vendors. View how your vendors are ranked against those characteristics in comparison to other vendors.
You can clone an existing landing page and customize it using the Next Experience UI Builder. For more information, see Customize a Vendor Management Workpace page using the Next Experience UI Builder.
Required Vendor Manager Workspace roles
If you have the Vendor Manager [sn_vlm.vendor_manager] role, you can access the Vendor Management Workspace landing page.
Use cases
| End user and goal | Required role |
|---|---|
As a vendor manager, you can analyze real-time details such as:
|
Vendor Manager [sn_vlm.vendor_manager] To view reports on catalog items ordered, the sc_req_item access control list (ACL) must be enabled. |
Indicators
- Vendor score
- Vendor performance of all vendors in your organization that's based on their vendor score for the last 90 days.
- Vendor satisfaction
- Satisfaction of stakeholders who collaborate with your vendors.
Breakdowns
The indicators breakdown is by vendors.
Data visualizations
| Title | Type | Source table | Description |
|---|---|---|---|
| Vendors by KPI group | Donut |
Company [core_company] | Breakdown of vendors KPI groups. |
| New contracts | Single score |
Contract [ast_contract] | Number of contracts created in the last 30 days. |
| Contracts ending | Single score |
Contract [ast_contract] | Number of contracts ending the next 90 days. |
| Improvement initiatives | Single score |
Improvement Initiative [sn_cim_register] | Number of active improvement initiatives. |