Set up similar records prediction model
Use Task Intelligence for ITSM to set up similar records prediction model, define the purpose of the model and train it with your data to make predictions. Access your model's performance results, set the prediction preferences and behavior, and deploy your model.
Before you begin
Role required: sn_ti_admin.tia_admin or admin
About this task
You can configure any of the following similarity-based models:
- Similar Incidents model for predicting the similar incidents for incidents table.
- Similar open Change Requests for Incidents model for predicting the similar change requests for incident table.
- Similar open Problems for Incidents model for predicting the similar problems for incident table.
Procedure
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On the Surface similar records to reduce resolution time card, select Set up model.
This action opens the model and displays the introductory pages. Each page in the model asks you questions and helps you select the information needed to build an effective model.