Installed with Service Owner Workspace

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Service Owner Workspace automatically activates the Service Portfolio Management Premium plugin (com.snc.spm). Service Portfolio Management Premium installs the following components.

    Important:
    As of the San Diego release, Service Owner Workspace is in a planned deprecation. New customers can't find or activate Service Owner Workspace. ServiceNow® continues to support existing customers with Service Owner Workspace. For information on the product replacement and the deprecation process, see Service Owner Workspace.
    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Service Portfolio Management Premium

    Table 1. Tables installed with Service Portfolio Management Premium
    Table Description
    Metric Definition

    [spm_metric_definition]

    		 Used to define metrics for use in the Service Portfolio Management Premium application.
    Service Offering Metric Data

    [service_offering_metric_data]

    		 Used to configure service offering metric data. With this record you can:
    • Set boundaries within a service offering performance score range.
    • Set a weight value.
    Portfolio Metric

    [spm_portfolio_metric]

    		 Used to configure portfolio metric data.
    SPM Node Weight

    [spm_node_weight]

    		 Used to assign a weight value to a node in relation to the value of its sibling nodes.