Service Owner Workspace

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • ServiceNow® Service Owner Workspace provides an integrated Service Portfolio Management experience. If you're a portfolio manager or service owner, you can manage and monitor portfolios and services in an integrated user interface.

    Important:
    As of the San Diego release, Service Owner Workspace is in a planned deprecation. New customers can't find or activate Service Owner Workspace. ServiceNow® continues to support existing customers with Service Owner Workspace but customers who opt in for the new standard portfolio structure must implement Digital Portfolio Management (DPM). See Digital Portfolio Management. For information on the deprecation process, see Deprecation Process [KB0867184].

    Service Owner Workspace is available as a separate subscription and is part of the Service Portfolio Management Premium experience.

    Track and analyze how your services are performing and which services need attention. You can also integrate data from the Vendor Management Workspace, Contract Management, SLA Contracts, Risk Management, and Continual Improvement Management (CIM) applications to quickly access data from one place.

    Key features

    Data all in one place

    Manage the performance of your services. Evaluate performance against value to ensure your services merit the investment.

    Data in unified location

    Comprehensive service performance layout

    Analyze service performance metrics using a comprehensive layout of all information that is related to a service and its offerings.

    Comprehensive service performance layout

    Integrated application data

    Use aggregated data from multiple applications and measure service performance using qualitative and quantitative metrics.

    Integrated application data

    Get started

    Select a tile to get started.

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