Activate ITSM Predictive Intelligence Workbench

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • ITSM Predictive Intelligence Workbench is available with activation of the core Predictive Intelligence Workbench (com.sn_piwb_ml) plugin and the Predictive Intelligence Workbench ITSM content (com.sn_piwb_itsm_content) plugin.

    Before you begin

    Role required: admin

    About this task

    Important:

    Starting with the Xanadu release, ITSM Predictive Intelligence Workbench is being prepared for future deprecation. It will be completed deprecated and will no longer be supported from the Yokohama release. To get the latest experience for this functionality, you must install the Task Intelligence for ITSM application (com.snc.itsm_ml_task) plugin. For more information, see Task Intelligence for ITSM

    For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    The ITSM Predictive Intelligence Workbench -related plugins require activation of the Predictive Intelligence application. Predictive Intelligence is available with activation of the Predictive Intelligence (com.glide.platform_ml) plugin and the Predictive Intelligence Reports (com.glide.platform_ml_pa) plugin, which require an ITSM Pro package subscription. For more details, refer to Install Predictive Intelligence.

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

    3. Select Install to start the installation process.
      Note:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.