Subscribe to incident communication notifications

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Subscribe to incident communication notifications to get periodic information about issues related to incident communication plans.

    Before you begin

    Role required: itil, ia_admin, or admin

    Procedure

    1. Navigate to All > Self-Service > My Notification Preferences.
    2. Under System Settings, select Notifications.
    3. Under Notifications By Category, select Incident Communication Plan.
      The following notification options appear for incident communication plan: IA Actions Taken, IA Cancelled, IA Resolved Or Closed, and New IA Raised.
    4. Click the notification option for which you want to receive notifications.
    5. Under NOTIFICATION CHANNELS, right-swipe or left-swipe the toggle button to subscribe or unsubscribe from a notification.
    6. Click the channel name to add a schedule for the notification and to filter the notification conditions as required.
      Note:
      Apply filter to your notification channel to avoid receiving every notification for the subscription.
      Apply conditions for a notification
    7. Click Save.
      You are subscribed to incident communication notification.