Exploring Digital Portfolio Management

  • Release version: Xanadu
  • Updated November 5, 2024
  • 3 minutes to read
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    Summary of Exploring Digital Portfolio Management

    The Digital Portfolio Management (DPM) Workspace in ServiceNow centralizes management of all your solutions—including services, service offerings, business applications, and application services—across their full life cycle phases: plan, build, run, and optimize. It provides a unified environment to track solution performance through configurable key performance indicator (KPI) groups and to drill into detailed impacts for better decision-making.

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    Key Features

    • Centralized Solution Management: View and manage all solutions in one workspace aligned with the Common Service Data Model (CSDM) for a holistic IT landscape view.
    • Role-Based Access:
      • DPM admin: Configures the workspace environment, sets up KPI groups and thresholds, creates enterprise portfolios, and manages integrations.
      • DPM manager: Personalizes the workspace, creates and manages personal portfolios, creates demands and continual improvement initiatives (CIM), and oversees solution life cycles.
    • KPI Group Management: Set up, view, and adjust KPI groups to monitor the health and performance of services and applications.
    • Portfolio Management: Create and manage both personal and enterprise portfolios to organize and analyze solutions effectively.
    • Integrations:
      • Integrates with Strategic Planning to align roadmaps with solution performance.
      • Integrates with DevOps Change Workspace to incorporate accelerate and flow metrics.
      • Integrates with Process Mining to monitor and adjust solution KPI metrics.
    • Impact Visibility: View service impacts such as incidents, outages, changes, risks, and audits, with visibility into mitigation activities by other teams.

    Key Outcomes

    • Enhanced Lifecycle Management: Manage solutions throughout the plan-build-run framework, enabling proactive planning and optimization.
    • Improved Performance Tracking: Utilize KPI groups and integrated data sources to monitor service health and drive continuous improvement.
    • Aligned IT and Business Strategies: Leverage integrations with Strategic Planning and Process Mining for comprehensive portfolio oversight and strategic alignment.
    • Role-Specific Workflows: Empower administrators and managers with tailored capabilities to configure, manage, and optimize digital portfolios effectively.

    Next Steps

    ServiceNow customers can explore additional resources to configure and use DPM effectively, including guides on configuring Digital Portfolio Management, working with portfolios and solution data, and detailed reference materials to maximize the value of the DPM Workspace.

    Learn about the Digital Portfolio Management (DPM) Workspace features and benefits to manage all of your solutions in one place. Solutions in the context of DPM are services, service offerings, business applications, and application services.

    Digital Portfolio Management overview

    The DPM Workspace is one of several configurable workspaces that ServiceNow provides. For information about workspaces, see the following topics.
    The DPM Workspace enables you to:
    • View and manage all your solutions in a central workspace through the full life cycle of plan, build, run, and optimize.
    • Use key performance indicator (KPI) groups to track how each solution is performing.
    • Drill down to the details of each solution to see the impacts.

    Digital Portfolio Management users

    Table 1. Users
    User Description
    DPM admin The DPM admin role sets up the DPM Workspace environment, including the tabs that show, key performance indicator (KPI) groups and thresholds, and integrations with other ServiceNow and third party applications.
    DPM manager The DPM manager role works in the DPM Workspace environment to view all solutions and their KPI metrics.

    Digital Portfolio Management workflow

    Both DPM admins and DPM managers benefit from working in the DPM Workspace.

    Figure 1. DPM Workspace overview
    The DPM Workspace overview briefly describes how DPM admins and DPM managers can use the DPM Workspace. For details, refer to the following description.
    • With a DPM admin role, you can:
      • Configure DPM Workspace solution pages.
      • Create and map key performance indicator (KPI) groups.
      • Create enterprise portfolios.
      • Use the DPM Admin Center guided walk-through to:
        • Identify solutions to configure
        • Identify portfolios
        • Assess planning items
        • Assess build metrics
        • Map KPI groups
        • Learn about the next steps that you can take
    • With a DPM manager role, you can:
      • Personalize your DPM Workspace homepage.
      • Create and manage personal portfolios.
      • Create demands and continual improvement initiatives (CIM).
      • Manage the end-to-end life cycle of your services and applications.

    Digital Portfolio Management benefits

    The Digital Portfolio Management Workspace provides several benefits to help you manage the life cycle of services, service offerings, business applications, and application services.

    Table 2. Digital Portfolio Management benefits
    Benefit Feature Users
    Manage the full life cycle of your services in the plan-build-run framework to visualize your services and to plan for them in the future. Digital Portfolio Management life-cycle management DPM manager
    Align with the Common Service Data Model (CSDM) to get a holistic view of your IT landscape. Apply the CSDM guidelines to Digital Portfolio Management DPM admin
    View all services, service offerings, application services, and business applications in personal portfolios and enterprise portfolios. Work with portfolios in Digital Portfolio Management

    DPM manager to view solutions.

    DPM admin to create enterprise portfolios.
    View and set up key performance indicator (KPI) groups for services, service offerings, application services, and business applications. KPI groups in Digital Portfolio Management

    DPM manager to view KPI groups and metrics.

    DPM admin to set up and adjust KPI groups.
    Integrate with the ServiceNow® Strategic Planning application to see the roadmap of services, their performance levels, and to view a comprehensive roadmap. View service and service offering details

    DPM manager

    See service impacts such as critical incidents, outages, changes, risks, and audits. You can also see when other teams are mitigating such impacts.

    		 View business application details

    DPM manager

    See DevOps Change Workspace data for business application details on accelerate metrics and flow metrics.

    		 DevOps value stream metrics in Digital Portfolio Management

    DPM manager to view DevOps data.

    DPM admin to turn on the DevOps system property.

    See Configure the Digital Portfolio Management experience.

    Integrate with Process Mining to see the status of solution KPI metrics, and adjust as needed.

    		 Configure Digital Portfolio Management to integrate with Process Mining

    DPM manager to view Process Mining data.

    Process Mining analyst to enable the system property.

    See Process Mining components for Digital Portfolio Management.

    What to explore next

    To learn more about configuring and using DPM, see: