View business application details
Summarize
Summary of View Business Application Details
This guide explains how ServiceNow's Digital Portfolio Management (DPM) enables you to view comprehensive details about business applications that impact your solutions. The business application lifecycle is presented across several tabs—Plan, Build, Run, Risk, and Info—each providing targeted information to help manage and assess your applications effectively.
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Visibility of the tabs and data depends on your organization's configuration and licensing. Additionally, the presence of the DevOps system property influences the data available on the Build and Run tabs.
Key Features
- Status and Lifecycle: Easily identify the status of business applications, including alerts when applications are retired, with lifecycle stages clearly indicated.
- Plan Tab: Access roadmap and backlog details, along with summary cards showing ideas, approved demands, upcoming projects, and planned epics. Demands can be viewed and created directly.
- Build Tab (without DevOps enabled): View project statuses through interactive donut and bar graphs, track active projects, epics, stories, sprints, releases, and changes by status and overdue timelines.
- Build Tab (with DevOps enabled): Replace epics, stories, sprints, and releases display with DevOps flow and accelerate metrics, including average flow times, bug/story distributions, lead times, and deployment frequencies.
- Run Tab (without DevOps enabled): Monitor business application performance with KPIs such as availability, SLA breaches, incident counts, problems, and changes, including application service breakdowns.
- Run Tab (with DevOps enabled): Includes all standard KPIs plus DevOps accelerate metrics like mean time to restore and change failure rates for deeper operational insights.
- Risk Tab: Review governance, risk, and compliance data with risk ratings, compliance summaries, engagement counts, issues, tasks, and technology lifecycle risks (requires Technology Portfolio Management plugin).
- Info Tab: Provides read-only general information about the business application such as descriptions, taxonomy, status, portfolios, related business capabilities and application services, and contract details.
- Needs Attention Panel: Features icons to flag applications requiring attention, view contacts, and manage attachments for efficient record keeping.
Practical Considerations for ServiceNow Customers
- Access to DPM data and tabs depends on your product license, organizational configurations, and enabled plugins (e.g., DevOps system property, Technology Portfolio Management).
- Admins can configure visibility of tabs to align with organizational workflows, ensuring relevant information is presented to users.
- Interactive visualizations on the Build and Run tabs help track project health, change management, and application performance in real time.
- Integration with DevOps metrics provides advanced insights into software delivery and operational efficiency when enabled.
- Compliance and risk management features help maintain governance standards and identify areas needing remediation.
- The Info tab consolidates essential application metadata for quick reference without editing capabilities, supporting consistent data governance.
Expected Outcomes
Using the business application details in DPM, you can:
- Gain a clear, lifecycle-based view of applications affecting your solutions.
- Monitor project progress, risks, and performance metrics to make informed decisions.
- Leverage DevOps and compliance data to optimize application delivery and governance.
- Customize visibility and access to align with your organization's processes and licensing.
- Streamline demand and change management by directly interacting with related records.
View information about business applications that may impact your solutions. Each Digital Portfolio Management (DPM) page presents the business application life-cycle phase information in tabs — Plan, Build, Run, Risk, and Info.
Status of business applications
When viewing the business application details in DPM, the Status of each item is listed on the workspace view and on the list view.
Business application information is displayed in DPM via the Plan, Build, Run, Risk, and Info tabs. If your organization opts to inactivate one or more of the tabs, then the inactivated tabs aren't visible to you. For example, if your organization doesn't work on planning activities and they inactivate the Plan tab, then the Plan tab isn't visible for you. For more information on how Admins can hide or show tabs, see Configure the Digital Portfolio Management experience.
Plan tab
| Section | Description |
|---|---|
| Roadmap and backlog |
|
| Summary |
Summary cards for the business application. You can select each card to go to a list of the items.
|
| Demands |
Total number of demands on the business application. The number of demands is in a gray box. You can select a demand record to view its details, including tasks, stakeholders, requirements, risks, and more. You can also create demands on your service or service offerings. See Create demand from Digital Portfolio Management. |
Build tab
| Section | Description |
|---|---|
| Roadmap |
When selected, see roadmap details in the Strategic Planning or the Portfolio Planning Workspace. |
| Projects |
Project information related to the service or service offering.
Note:
Both the Active projects by current status and the Projects overdue by month graphs include the following:
Active projects Total number of active projects on the service or service offering. The number of active projects is in a gray box. Select an active project record to view its details. |
| Epics |
Epic cards provide the count of each of the following for the business application. You can select a card to go to a list of the items.
|
| Stories |
Story cards provide the count of each of the following for your business application. You can select a card to go to a list of the items.
|
| Sprints |
Current sprints related to the business application. The number of sprints is in a gray box. You can select a sprint to see its details. |
| Releases |
Current releases related to the business application. The number of current releases is in a gray box. You can select a current release to see its scrum release details. |
| Changes |
Change graphs
|
Build tab with DevOps enabled
After a DPM Admin enables the DevOps system property, you can see the flow metrics and accelerate metrics on the Build tab. The epics, stories, sprints, and releases don't show when DevOps is enabled. For Admin instructions to turn on or off the DevOps system property, see Configure the Digital Portfolio Management experience.
| Section | Description |
|---|---|
| Roadmap |
When selected, see roadmap details in the Strategic Planning or the Portfolio Planning Workspace. |
| Projects |
Project information related to the service or service offering.
Note:
Both the Active projects by current status and the Projects overdue by month graphs include the following:
Active projects Total number of active projects on the service or service offering. The number of active projects is in a gray box. Select an active project record to view its details. |
| Changes |
Change graphs
|
| Flow metrics |
Overview of the DevOps Change Workspace flow metric information related to the business application. You can also select View Flow metrics in DevOps to go to the DevOps Change Workspace, Flow metrics tab. The following flow metrics are in number of days, donut reports, and graphs:
|
| Accelerate metrics |
Overview of the DevOps Change Workspace accelerate metric information related to the business application. You can also select View Accelerate metrics in DevOps to go to the DevOps Change Workspace, Accelerate metrics tab. The following accelerate metrics are shown in number of days and graphs:
|
Run tab
| Section | Description |
|---|---|
| Business application performance |
Performance details about the business application. You can select a card indicator in each section to view its details. Each indicator has an information icon ( Portfolio success metrics
Business application performance
Each of these indicators also includes records when:
|
| Application service breakdown |
Key performance indicator (KPI) group breakdown grid that shows the lowest ordered KPI group mapped (or inherited) by the business application. |
) that when selected, provides a tooltip description for that indicator.Run tab with DevOps enabled
After a DPM Admin enables the DevOps system property, you can see the accelerate metrics on the Run tab. For Admin instructions to turn on or off the DevOps system property, see Configure the Digital Portfolio Management experience.
| Section | Description |
|---|---|
| Business application performance |
Performance details about the business application. You can select a card indicator in each section to view its details. Each indicator has an information icon ( Portfolio success metrics
Business application performance
Each of these indicators also includes records when:
|
| Application service breakdown |
Key performance indicator (KPI) group breakdown grid that shows the lowest ordered KPI group mapped (or inherited) by the business application. |
| Accelerate metrics |
The following accelerate metrics are shown in number of days and graphs. The DevOps system property must be enabled for this data to show.
|
Risk tab
| Section | Description |
|---|---|
| Governance, Risk, and Compliance |
Information about risks related to the business application. You can select a card to see its details. Risk summary
Compliance summary
Engagements
Issues & tasks
|
| Technology lifecycle risk | The technology lifecycle risk for the business application with software and hardware models presented in donut reports and lists. |
|
Note:
To see the technology lifecycle risk information, you must have the Technology Portfolio Management plugin [sn_apm_tpm] installed. The [sn_apm_tpm] plugin has two dependency plugins:
|
|
Info tab
The Info tab provides general information about the business application. You can't edit fields in the Info tab.
| Section | Description |
|---|---|
| Application description |
Description of the business application. |
| General Info | General information about the business application.
|
| Personal portfolios |
The personal portfolios that contain the business application. The number of the personal portfolios is in a gray box. You can select a personal portfolio to view its details. |
| Business capabilities and Application services |
Cards that show the number of business capabilities and application services that are related to the business application. You can select each card to go to a list of each item respectively. |
| Contract |
General information about the contract related to the business application:
|
| Additional information |
Cards that show the number of the following additional information related to the business application. You can select each card to go to a list of the items.
|
Needs attention panel icons
- Needs attention icon (
) to show or hide the Needs attention panel. - Contacts icon (
) to view team members and teams for the record. - Attachments icon (
) to view and add attachments to the record.