Device health
Summarize
Summary of Device health
Device health allows users to monitor the operational status and performance of their devices, assessing key metrics like system uptime, pending updates, recent crashes, battery health, and application stability. Device data is updated every 72 hours, with an option for manual refresh.
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Key Features
- Device Overview: Displays device type, name, OS, model ID, current location, CPU, and RAM specifications.
- Device Metrics: Provides information on pending updates, battery health, BSOD causes, and recent crashes.
- Device Events: Lists activities like software installations from the last 24 hours, aiding in usage pattern analysis.
- Alerts Section: Shows open device alerts with unique identifiers, summaries, severity, and timestamps.
- Incidents Section: Details incidents with unique identifiers, summaries, priorities, and creation timestamps.
- Security Section: For Windows OS, offers insights into Bitlocker encryption status and specifics like volume type and encryption percentage.
- Battery Health: Assesses battery condition, efficiency, capacity, cycle count, and remaining charge percentage.
- Hardware Section: Provides essential hard drive specifications including status, manufacturer, model number, and size.
Key Outcomes
By utilizing device health features, customers can effectively monitor and maintain device performance, enhance security, optimize battery life, and manage hardware specifications, ultimately leading to improved functionality and system management.
View the overall operational status and performance of a user's device. Assess the performance using key metrics and indicators such as system uptime, pending updates and patches, recent crashes or blue/black screens, battery health, and application stability.
The system updates the device data using policies every 72 hours. Additionally, you can manually populate the on-demand data by selecting the refresh icon (
). To learn more about the policies, see DEX policies for macOS and DEX policies for Windows.
Device health overview
The Overview section provides device details such as type, name, OS, model ID, current location, CPU, and RAM specifications. Device Metrics show key info such as pending updates, battery health, BSOD causes, and crashes, offering a comprehensive view of device performance and health. Device events in the last 24 hours include activities like software installations, providing insights into usage patterns and performance history. Pending system updates offer version details and necessary actions for improved functionality and security, while OS details provide information on the device's operating system.
Device health alerts
Navigate the Alerts section to discover the open device alerts. Each alert is distinguished by a unique identifier (Number) and features a summary of the issue, severity, and the timestamp of its creation (Created).
Device health incidents
Look up the incidents for device. Each incident has a unique identifier (Number) and features a summary of the incident, priority, and the timestamp for when it was created (Opened).
Device health security
The Security section applies to Windows OS only, providing crucial insights into the device protection, specifically focusing on Windows disk encryption tool Bitlocker. The section highlights key specifics like volume type, protection status, mount point, capacity, volume status, and encryption percentage. The section provides a comprehensive overview of the device's encrypted volumes and security status.
Device health battery
The Battery health assesses the overall condition, efficiency, and potential lifespan of the device battery. The section offers insights into its current capacity, cycle count, and remaining charge percentage. Use the information to optimize performance, prolong lifespan, and promote uninterrupted device usability.
Device health hardware
The Hardware section provides key details about the hard drive, offering insights into its crucial specifications. The section includes the following details:
- Drive assigned name for identification purposes
- Status denoting its operational condition
- Manufacturer indicating the producing company
- Media loaded showing if any storage media is inserted
- Model number specifying the drive specific version
- Partitions showcasing the number of distinct sections on the drive
- Size revealing the total storage capacity available on the hard drive
These details collectively offer a comprehensive overview of the hard drive characteristics and functionalities and are essential for maintenance, troubleshooting, compatibility, capacity planning, and overall system management.
For information on each field, see Device health page.