Specify alert metric criteria by choosing alert severity, defining thresholds, and specifying conditions for when the alert must be triggered.
Before you begin
Role required: sn_dex.admin
Procedure
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In the Alert severity field, select a severity for the alert.
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Define the thresholds for the alert.
The predetermined metrics are based on the configuration item (CI) type, such as SaaS/web, Installed, or Device.
Note: You can select the following network stability metrics on Windows devices:
- Application Crashes
- Application Domain Jitter
- Application Domain Network Latency
- Application Domain Packet Loss
- Optional:
Add another alert severity level by selecting Add another alert severity.
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Select the Set the threshold for users check box and define the criteria based on the number of impacted users to trigger the alert.
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In the Alert when section, perform one of the following steps.
- Select All sampled values must breach the criteria in the following time period and define the time period.
- Select Average of sampled values in the following time period must breach the criteria and define the time period.
- Optional:
If you want to define the conditions when to clear the alert, under Clear the alert when, define the conditions.
The condition fields are enabled when you create at least one condition.
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Select Next.
The Set alert action (optional) option is selected in the left pane.