Use Now Assist to create spokes and build actions

  • Release version: Xanadu
  • Updated December 9, 2025
  • 3 minutes to read
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    Summary of Use Now Assist to Create Spokes and Build Actions

    Now Assist enables ServiceNow customers to create custom spokes and build actions using the Spoke Generator by providing third-party API documentation snippets. This functionality is particularly valuable for applications lacking an OpenAPI Specification or Postman collection and requires an Integration Hub subscription.

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    Key Features

    • Spoke Generation Skill: This generative AI capability is included with the Now Assist for Creator application, allowing users to develop spokes efficiently.
    • Supported Versions: The spoke generation skill is compatible with specific versions including Xanadu and Workflow Studio versions 26.2.5 and 26.2.6.
    • Activation: The spoke generation skill must be activated after installing the Now Assist for Creator application from the ServiceNow Store.

    Key Outcomes

    By utilizing the spoke generation skill, customers can automate integrations and create reusable actions based on provided API documentation. However, users should remain aware of AI limitations and ensure human oversight to validate outputs, especially in critical fields such as healthcare and finance. Additionally, data processed through this application may be transferred to centralized ServiceNow environments, adhering to internal policies for data handling.

    Use Now Assist in Spoke Generator to create spokes and actions by providing the required third-party API documentation snippet as an input.

    Capabilities

    You can build custom spokes for the required third-party application by copying and pasting the required snippets from the API documentation. This feature is useful when the required third-party application doesn't have an OpenAPI Specification or Postman collection. This feature requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Supported versions

    Spoke Generation skill is supported on these versions and later releases.
    • Xanadu Patch 9
    • Spoke Generator v4.0.0
    • Workflow Studio v26.2.5
    • Workflow Studio v26.2.6

    Skill version

    Spoke Generation skill v1.0.4 is the latest version.

    App version

    Now Assist for Spoke Generation v1.5.6 is the latest version.

    Activation of the spoke generation skill

    The spoke generation skill offers generative AI capabilities to build spokes. This skill is installed with the Now Assist for Creator (sn_now_creator) application. You can install this application from the ServiceNow Store website.

    After installing the Now Assist for Creator (sn_now_creator) application, activate the Spoke Generation skill in the Now Assist for Creator feature.
    Figure 1. Spoke generation skill in Now Assist Admin console
    Spoke generation skill inNow Assist Admin console.
    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.
    Important:
    Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.