Now Assist for Creator
Summarize
Summary of Now Assist for Creator
Now Assist for Creator is a ServiceNow AI Platform application designed to enhance development efficiency through generative AI capabilities. It provides AI-driven assistance for creating applications, catalog items, scripts, flows, playbooks, automations, UI experiences, and integrations by interpreting natural language or code prompts. This solution helps accelerate design and coding tasks, enabling developers to build tailored ServiceNow components more quickly and with less manual effort.
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Key Features
- App generation: Automatically generate apps with AI-created tables, user experiences, and roles based on text prompts.
- Catalog item generation: Create catalog items using generative AI to simplify service catalog development.
- Code generation: Receive AI-generated scripts from text or code inputs to speed scripting tasks.
- Data visualization generation: Generate Platform Analytics artifacts through conversational interactions.
- Flow generation and recommendations: Produce flow outlines from text and get AI suggestions for next steps in workflows.
- Playbook generation: Create playbook outlines via natural language instructions.
- Robotic Process Automation (RPA) bot generation: Develop automations and add logic with text commands and preview features.
- Spoke generation: Build spokes from third-party API documentation snippets for integrations.
- UI generation: Design user experiences by describing requirements in natural language.
Availability and Restrictions
Not all AI model providers or Now Assist features are available to customers in certain regions, regulated markets, or specific data center environments (such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected, or self-hosted setups). Customers should check ServiceNow knowledge base articles for current availability and future updates.
AI Limitations and Responsible Use
Now Assist leverages AI and machine learning, which may not always produce accurate or appropriate results. Customers are responsible for validating AI-generated outputs and employing human oversight, especially in high-impact sectors like healthcare, finance, legal, security, and infrastructure. Sole reliance on AI-generated content for decision-making is discouraged. Users must comply with ServiceNow’s AI Acceptable Use Policy.
Data Processing and Privacy
Usage of Now Assist involves transferring data from customer instances to centralized ServiceNow environments, potentially hosted on third-party cloud providers such as Microsoft Azure. ServiceNow manages this data according to strict internal policies. Inputs, outputs, and modifications made through the application are collected to improve ServiceNow’s AI technologies. Customers have the option to opt out of data collection as detailed in Now Assist documentation and opt-out resources.
Support and Troubleshooting
Customers can seek help through the ServiceNow Community, Known Error Portal, or Customer Service and Support channels related to Workflow Automation products.
Now Assist for Creator includes generative AI skills that can make developing on the ServiceNow AI Platform more efficient.
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- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect skill usage metrics. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.