Build workflows
Summarize
Summary of Build workflows
ServiceNow’s Workflow Studio offers a unified platform to transform manual and legacy processes into automated digital workflows. It enables organizations to optimize business performance and efficiency by automating tasks across the enterprise without requiring coding expertise. This modern approach supports hyperautomation and citizen automation from a single interface, helping customers streamline complex, multi-step processes and create seamless workflows that enhance cross-enterprise collaboration.
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Key Features
- Workflow Studio Flows: Automate end-to-end processes using reusable components in a no-code environment, covering everything from simple tasks to complex transformations.
- Workflow Studio Playbooks: Author and manage cross-enterprise workflows that unify multiple processes, enabling agents to interact with workflows in real time within Workspace.
- Decision Tables: Separate business logic from code by creating and maintaining if-then rules that drive automated decisions within workflows.
- Service Creator and Service Catalog Item Designer: Allow departments to offer custom services through the service catalog, enabling non-administrators to design and publish catalog items with consistency.
- Classic Workflow Tools Replacement: Workflow Studio flows and playbooks provide modern alternatives to classic approvals, business rules, events, and workflows, consolidating and enhancing legacy automation capabilities.
- Integrated Automation Environment: Workflow Studio integrates authoring, configuration, and monitoring into a single experience, combining Playbooks, Integration Hub, and Decision Builder for comprehensive automation design.
Supporting Applications and Features
- App Engine Studio: Build tailored applications easily across skill levels to meet organizational needs.
- ERP Data Hub and Customization Mining: Integrate and automate ERP system processes by creating data models and migrating customizations onto the ServiceNow AI Platform.
- Integration Hub: Automate integration tasks with prebuilt spokes and custom flows to enrich Workflow Studio capabilities (subscription required).
- MID Server: Facilitate secure communication between ServiceNow and external systems within local networks.
- Robotic Process Automation (RPA) Hub: Combine UI and API automation to eliminate repetitive human tasks and enable end-to-end automation.
- Virtual Agent Designer: Create conversational workflows to assist users with self-service and issue resolution through virtual agents.
Practical Benefits for ServiceNow Customers
Using Workflow Studio and its associated tools, ServiceNow customers can:
- Accelerate digital transformation by replacing manual and legacy workflows with scalable, automated solutions.
- Empower business users and process owners to create and manage workflows and services without deep technical skills.
- Enhance cross-departmental collaboration through unified playbooks and real-time workflow interaction.
- Improve decision-making by embedding flexible, maintainable decision logic separate from code.
- Leverage a comprehensive automation ecosystem that integrates application development, ERP process automation, integration management, and robotic automation.
This consolidated and modernized approach enables organizations to increase operational efficiency, reduce errors, and free up resources for strategic initiatives by automating routine and complex workflows across the enterprise.
Transform manual tasks and mundane work into digital workflows. Modernize legacy processes with hyperautomation. Enable citizen automation from one platform.
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Increase the impact of your cross‑enterprise workflows by automating manual processes. Transform business performance with automation. Optimize process efficiency and make work flow seamlessly.
Workflow Studio
The ServiceNow® Workflow Studio application provides a single location to access all process automation applications.
Workflow Studio flows
ServiceNow Workflow Studio flows are a ServiceNow AI Platform® feature that enables process owners to automate work. Create end-to-end digital workflows. Automate any process—from simple productivity to complex transformation—in a no-code, environment.
Workflow Studio playbooks
ServiceNow® Workflow Studio playbooks enable process owners to author cross-enterprise workflows and create a single, unified process. Build and manage multiple complex workflows easily with no-code playbooks and the enterprise application development platform.
Workflow Studio decision tables
Workflow Studio decision tables provides an intuitive interface to create and manage decision tables, which store sets of decision rules. Decision tables in Decision Builder embed business logic into a series of if-then decision rules. Decision tables read data from inputs. When all the conditions for a decision rule are met, the decision table returns one or more results. Decision Builder enables developers to decouple decision logic from the code base.
Playbook experience
Visualize complex processes in a simple and familiar task-oriented view built specifically for agents. Agents can use Playbook to update records, upload attachments, and complete tasks across multiple workflow activities.
Service Catalog item designer
The Service Catalog item designer enables non-administrators to create, maintain, and publish catalog items. It uses a structured design and publishing process to ensure consistency of usage.
Service Creator
Service creator enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education.
Classic workflow builder tools
The ServiceNow AI Platform supports these classic workflow builder tools.
- Classic Approvals
- Classic approvals are a legacy process to require authorization on tasks before the work is done. In earlier releases, you could create approval records to define approval tasks and associate users or groups to approve or reject them. You can replace classic approvals with Workflow Studio flows or classic workflows.
- Classic Business Rules
- A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. You can replace classic business rules with Workflow Studio flows.
- Classic Events
- Events are special records that the system uses to log when certain conditions occur and to take some kind of action in response to the conditions. You can replace classic events with Workflow Studio flows or Playbooks processes.
- Classic Workflow
- Workflow provides a drag-and-drop interface for automating multi-step processes across the platform. Each workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running scripts. The graphical Workflow Editor represents workflows visually as a type of flowchart. It shows activities as boxes labeled with information about that activity and transitions from one activity to the next as lines connecting the boxes. You can replace classic workflows with Workflow Studio flows or Playbooks processes.
Applications and features
- Workflow Studio
- Integrate workflow authoring, configuring, and monitoring into a single page experience. Consolidate Playbooks, Workflow Studio, Workflow Studio, Integration Hub integrations, and Decision Builder into one design environment.
- Workflow Studio playbooks
- Workflow Studio playbooks enable process owners to author cross-enterprise workflows and create a single, unified process. Build the underlying processes for playbooks that Playbook Experience agents and fulfillers use.
- Workflow Studio flows
- Flows automate a repeatable multi-step process. When the flow trigger conditions are met, the flow runs a sequence of reusable actions and flow logic to complete the process.
- Workflow Studio actions
- Actions automate a repeatable task or operation within a flow. Flows run actions by passing them data as inputs. Actions run a sequence of steps to complete the task, and pass data to the flow as outputs.
- Workflow Studio decision tables
- Workflow Studio decision tables enable developers to decouple decision logic from their code by creating and maintaining decision rules.
- Playbook experience
- Interact with a business workflow in real time from within Workspace. Agents can use Playbook to update records, upload attachments, and complete tasks across multiple workflow activities.
- Service Creator
- Service creator enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education.
- Classic Approvals
- Classic approvals are a legacy process to require authorization on tasks before the work is done. In earlier releases, you could create approval records to define approval tasks and associate users or groups to approve or reject them.
- Classic Business Rules
- A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried.
- Classic Events
- Events are special records that the system uses to log when certain conditions occur and to take some kind of action in response to the conditions.
- Classic Workflow
- Workflow provides a drag-and-drop interface for automating multi-step processes across the platform. Each workflow consists of a sequence of activities, such as generating records, notifying users of pending approvals, or running scripts. The graphical Workflow Editor represents workflows visually as a type of flowchart. It shows activities as boxes labeled with information about that activity and transitions from one activity to the next as lines connecting the boxes.