Key Features

• Role and availability: This common activity is available to users with admin, playbook.admin, or pdauthor roles.
• Configurable inputs: You can set a label and description for clarity, define run conditions using prior activity data, and select start rules for both stages and activities to control when the wait begins.
• Start with delay: Optionally delay the start of the activity or stage by a specified duration.
• Record targeting: Specify the record to monitor by providing a reference and the relevant table.
• Condition criteria: Define the exact field values or conditions the record must meet for the playbook to continue.
• Timeout handling: Optionally configure a timeout to skip the activity if the conditions are not met within a set duration, including schedule and duration inputs for precise timing control.

Practical Use for ServiceNow Customers

This activity is useful when your playbook needs to wait for external changes or updates to a record before proceeding. For example, waiting for approval status changes or updates from another process. It provides precise control over playbook flow by pausing execution until the business conditions you define are met, preventing premature or incorrect processing.

You configure it through the activity properties panel, leveraging condition builders and reference fields to connect to the right records and conditions. Timeout options prevent indefinite waiting, allowing your playbook to handle cases where conditions are unmet gracefully.

What to Expect

• The playbook pauses at this activity until the specified record fields match your criteria.
• If enabled, the activity can time out and skip itself after a defined wait period.
• This activity does not produce outputs but controls the flow by gating subsequent playbook steps.