Configure IT services within your portfolios to add the most value to your organization. The IT services defined in your portfolios may, or may not be, specifically aligned to an application. IT services defined in your portfolios may, or may not be, represented in a request catalog.

The phase and status of a service indicates the life-cycle position of the service. You can view, track, and monitor the services by phase and status with platform lists and reports. The lists can also include retired services for viewing purposes.

Each service record has a unique number to identify the record.

To reflect the importance or impact of each service on the operations of your organization, you can select a criticality level for them. For example, you might select a high level for a service that supports sales functionality using the organization's website. You might then select a lower level for a service that provides internal printing for the organization's employees.

Business services

Business services make up the structure of your service portfolio taxonomy. You can create dependencies to these types of services and view and manage associated service and offering details via the dependency tabs of the related list on the Service and Service Offering forms.

Create offerings as children of services. Offerings are created in the Service Offering [service_offering] table. Refer to Service offerings in Service Portfolio Management for more details.

You can designate services as Services I depend On or Services Dependent On Me via form related lists.

Technical services

Although technical services are not added as part of your service portfolio taxonomy, you can still gain insight into these services by adding them as Services I depend On or Services Dependent On Me in the related list section of the Service form.

To create or modify services, see Create or modify Service Portfolio Management services.

To learn about service offerings, see Service Portfolio Management service offerings.

To subscribe users to a service offering, see Subscribe users to a service offering in Service Portfolio Management.