Resolution is information provided to the end user to self-solve the issue, or execute a remedial action on the end user device.

The resolution information is provided to the end user through the following methods:

Resolution Type	Description
URL	Link to any page (including KB articles) with details on how to resolve the issue.
Remedial Action	Remedial action triggers an action on the end user device.
Create Incident	Create incident to resolve the issue where ServiceNow Digital End-User Experience will detect the issue based on the metric rule and create an incident with details so the agent can resolve the issue.
Self-help instructions	Set of instructions for the user to follow and resolve the issue.