View application service details
Summarize
Summary of View Application Service Details
This content outlines how to view and manage application service details within the Digital Portfolio Management (DPM) system. It describes the various tabs (Run, Info, Risk) available for application services and highlights the dependencies on specific plugins for full functionality.
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Key Features
- Application Service Lifecycle: Information is organized in tabs including Run (performance metrics), Info (general details), and Risk (technology lifecycle risks).
- KPI Groups: Application services can inherit KPI groups from both business application portfolios and application-type portfolios, allowing for comprehensive performance tracking.
- Run Tab Details: Key performance indicators (KPIs) such as availability, incidents, and service health metrics are available, providing insights into application service performance.
- Risk Management: The Risk tab, accessible with the Technology Portfolio Management plugin, displays lifecycle risks associated with application services.
- Info Tab: Offers a static overview of the application service including description, business criticality, and related commitments without the ability to edit.
Key Outcomes
By effectively utilizing the DPM system, ServiceNow customers can:
- Monitor and analyze application service performance through detailed KPIs.
- Identify and manage risks associated with technology lifecycle effectively.
- Organize application services within portfolios for better oversight and management.
- Access comprehensive information about services and their dependencies to enhance decision-making.
This structured approach ensures that customers can optimize their application services and maintain service quality through informed management and strategic oversight.
View information about application services that may impact your solutions. Each Digital Portfolio Management (DPM) page presents the application service life-cycle phase information in tabs, primarily Run and Info. The Risk tab displays when you have the Technology Portfolio Management plugin [sn_apm_tpm] installed.
As you view the following tables, keep in mind that what you are able to see in DPM depends on what your product license permits from the source application. See Digital Portfolio Management related applications and data sources for the required installs and plugins to see each data element.
KPI groups for application services
- An application service can be in a business application portfolio because:
- Application services roll up to business applications.
- Run data from the application service shows at the business application level.
- An application service can be added to an application-type portfolio.
| View | KPIs shown | Conditions |
|---|---|---|
| Enterprise portfolio application service preview |
The inherited KPI groups from the enterprise portfolio. If there isn't an enterprise portfolio KPI group, then an empty state is shown. |
The application service enterprise portfolio type contains application services and isn't linked to a business application type. You can link an application service to a business application enterprise portfolio type using cmdb_rel_ci. The parent should be a business application and the supporting item should be an application service. The required relationship is Consumes: Consumed by. |
| Application services detail page (Run tab) from an enterprise portfolio |
|
Application service is added and its parent enterprise portfolio is mapped with its KPI group type. |
| Application service from a personal portfolio or from a list | All KPI groups | No conditions. |
Run tab
| Section | Description |
|---|---|
| Application service performance |
Performance details about the application service. You can select the graphs and cards for each section to view more details. Each indicator has an information icon (
 ) that when selected, provides a tooltip description for that indicator.The following KPI groups and indicators are in this section.
|
| Commitments |
Commitment data for the application service. You can select a commitment to view its details. |
| Service reliability management (with sn_sow_srm plugin installed) |
Service reliability management information data for the application service. To see reliability indicators, the sn_sow_srm plugin must be installed. You can select a reliability indicator to view its details. |
| Offerings that depend on this application service |
A list of the offerings that depend on this application service. The number of offerings is in a gray box. Select an offering for its details. For information on offering details, see Vie service and service offering details. |
Risk tab
To see the Risk tab, you must have the Technology Portfolio Management plugin [sn_apm_tpm] installed. The Risk tab displays the Technology Lifecycle Risk for the application service with software and hardware models presented in donut reports and lists.
- Application Portfolio Management [com.snc.apn]
- Software Asset Management [com.snc.sams]
Info tab
The Info tab provides general information about the application service. You can't edit the fields in the Info tab.
| Section | Description |
|---|---|
| Application service description |
Description about the application service. |
| General Info | General information about the application service.
|
| Personal portfolios |
The personal portfolios for the application service. The number of personal portfolios is in a gray box. Select a personal portfolio for its details. |
| Application service commitments |
The service commitments for the application service. The number of commitments is in a gray box. Select a commitment for its details. |
| Software and hardware models |
The software and hardware models for the application service. The number of each is in a gray box. Select a software or hardware model for its details. |
| Relationships |
The configuration items (CIs) for the application service. The number of CIs is in a gray box. Select a CI for its details. |
Needs attention panel icons
- Needs attention icon (
) to show or hide the Needs attention panel. - Contacts icon (
) to view team members and teams for the record. - Attachments icon (
) to view and add attachments to the record.