Create a copy of an incident in ITSM Agent Workspace
Create a copy of an incident to avoid having to manually enter the value of all the fields in the new incident.
Before you begin
Role required: agent_workspace_user or admin
About this task
Users with the agent_workspace_user role can copy any incident but users without any
role can copy only the incidents that they created. Fields and related lists are
copied from the parent incident to the new incident based on the incident property
settings.
Note:
Affected CIs (task_ci) and Impacted Services (task_cmdb_ci_service)
are available by default in the related list. You cannot add any other table in
this field but you can remove any of the default values.
Procedure
-
Click the more actions icon (
) and select Copy Incident.