Configuring users

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • A user is an individual who is the member of your Field Service organization and can access your instance.

    Before you begin

    Role required: admin

    Procedure

    • You can import existing users using guided setup.
    • You can create users using the ServiceNow AI Platform user administration feature.
      For more information, see Create a user.
      Note:

      When possible, simplify user administration by assigning roles to user groups instead of individual users. Create user groups that contain all the roles required by each type of user, and then assign users to those groups. The users inherit all the roles assigned to the user group. For more information, see "Assign a role to a group ". For more information about user groups in Field Service Management, see Setting up Field Service user groups