Configure an indicator to display in the Coaching Overview tab in Workforce Optimization for Field Service

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Display any Performance Analytics indicator that has the Assigned to and Assignment group breakdowns to display in the Coaching Overview tab in the Coaching application. The indicators can display the average quality of work in the past 30 days or more.

    Before you begin

    Set the map application scope to Coaching. For more information, see Set map application scope.

    Role required: admin

    Procedure

    1. In the application navigator, enter sys_properties.list.
    2. Click New.
    3. Enter the field values in the following table.
      Table 1. System Property form
      Field Value
      Name sn_coaching.coaching_overview_default_quality_indicator
      Application Coaching
      Type string
      Value {"title": "<name>", "sys_id": "<sys id>"}

      where <name> is the name of the indicator that you want to display in the Coaching Overview tab and <sys id> is the unique record identifier (sys_id) of the indicator. For more information, see Unique record identifier (sys_id).

      For example:
      • Name: % of P1 incidents resolved on first call.
      • Sys ID: 0423e59387401010ca99e12397cb0bbb
      {"title": "% of P1 incidents resolved on first call", "sys_id": "0423e59387401010ca99e12397cb0bbb"}
      Read roles sn_coaching.coach
    4. Click Submit.

    Result

    The configured indicator replaces the existing indicator in the Overview tab in the Coaching application in Workforce Optimization for Field Service.