Create appointment booking advanced configuration

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read

    • Create or modify different schedules on an advanced level when booking appointments for a service. The appointments can be scheduled at different slots times of a day, such as morning, afternoon, and evening.

    Before you begin

    Role required: sn_apptmnt_booking.appointment_booking_admin

    About this task

    You can create a single or multiple advanced configurations for each service, which is provided within the appointment booking feature.

    Procedure

    1. Navigate to All > Appointment Booking > Appointment Booking Configuration.
    2. Click Field Service Configuration.
    3. In the Appointment Booking Service Configuration related list, click a service configuration to which you want to configure different appointment schedules.
    4. Select Enable advanced configurations check box if not already selected.
    5. In the Advanced Configurations related list, click New.
    6. On the form, fill in the fields.
    Table 1. Advanced Configuration form
    Field Description
    Name The name of the day level configuration, such as Morning, Afternoon, or Evening.
    Active Option to indicate if the appointment slot is active or not.
    Start date Start date of the appointment booking window.
    End date End date of the appointment booking window.
    Daily start time The start of the work day and the earliest start time for an appointment window. The default is 9:00.
    Daily end time The end of the work day and the latest end time for an appointment window. The default is 18:00 PM.
    Bookable days The days of the week for which appointments can be booked. The default is Monday through Friday.
    Service configuration The name of the service configuration for which you are scheduling configurations on an advanced level, for example, Point-of-Sale Installation.
    Rule The name of the service configuration rule based on which you are scheduling configurations on an advanced level.
    Work duration The amount of time required to complete all tasks created by the record producer. This duration is set for a task when it is created. Used to determine availability. The default is 1 hour.
    Travel Duration (round trip) An estimated value of the average travel time required (round trip) for the agent performing the task. Used to determine availability. The default is 15 minutes.
    Appointment window The length or duration of the appointment window.
    Note:
    Allow enough time for the work to be started and completed within this window.
    Appointments per window The number of available appointments for each configured appointment time slot. This number determines the number of available appointments that are displayed on the Select Appointment window. Enter a number in this field if the assignment method for tasks is set to manually. If set to either using auto-assignment or using dynamic scheduling, this setting does not apply, unless a location is not provided. Then the configuration defaults to the number of appointments per window.
    Include daily break Enable this check box to schedule a break for each bookable day, then select the break start and end times. Can define one break which applies to all days.
    Appointment booking preview Provides a preview of the appointment windows and times based on the selected start and end times, break time, and appointment window.
    1. Click Submit.