Pause a work order task

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Record a break from a work order task in the Field Service application if you are unable to continue the work for any reason. You can resume the work order task when you start working on it again. The system automatically tracks and calculates the actual time taken to complete the task even though you worked at different intervals.

    Before you begin

    The system administrator can choose to enable the work.management.allow.auto.timecard property so that time cards are automatically created when you start working on a task. The data of the time cards is stored in [metric_instance] table and is controlled by work.management.allow.auto.metric_cleanup system property.

    Role required: wm_agent

    About this task

    The work order task must be in the Work in Progress state to pause the timer.

    Procedure

    1. Navigate to the work order task that you want to pause.
    2. Click Pause Work.
      The button toggles to Resume Work automatically.
    3. Click Resume Work when you are ready to work on the activity again.

    Result

    Each time you pause or resume work on the task, a timestamp is captured in the activity stream and the actual time you worked on the task is automatically calculated. An entry for the time worked is created in the Time Worked related list.