Off-board a Service Exchange provider

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Off-board a provider connection and delete all related records.

    Before you begin

    Role required: admin, sn_sb.admin

    Procedure

    1. Navigate to All > Service Exchange Consumer > Provider Connections.
    2. Click on the Number column to open the provider connection record.
    3. Click Off-Board Provider.
      You will see a confirmation message indicating that this action will off-board this connection and delete all related connection records.
    4. Click OK to off-board the provider connection.
    5. If you want to delete all related tasks, select the Delete all existing tasks for this connection checkbox in the confirmation message, and enter Delete in the dialog box that appears and click OK.
      The consumer will be off-boarded and all related data will be deleted.

    Result

    The following tables are deleted:
    • Connection tables:
      • ih_sync_capture_definition
      • ih_sync_outbound_definition
      • ih_sync_inbound_definition
      • ih_sync_process_event
      • ih_sync_remote_system
      • http_connection
      • sys_user
      • sys_user_has_role
      • sys_alias
      • oauth_2_0_credentials
      • oauth_credential
      • oauth_requestor_profile
      • oauth_entity_profile
      • oauth_entity
      • sn_sb_rps_connection
      • sn_transport_queue
      • sn_transport_profile
      • sn_sb_con_service_bridge_settings
      • sn_sb_con_authorized_user
      • sn_sb_con_persona
      • sn_sb_con_provider_connection
      • sn_sb_con_entitlement
    • The following tables are deleted only if you select the Delete all existing tasks for this connection checkbox in the confirmation dialog:
      • Tasks
        • sn_sb_con_provider_task
        • sn_sb_con_remote_task
      • Entitlements
        • sn_sb_con_remote_record_producer
          • item_option_new
          • item_option_new_set
        • sn_sb_con_remote_task_def (and child tables)
          • sn_sb_con_remote_task_variable
          • sn_sb_con_inbound_field
          • sn_sb_con_outbound_field