Assign roles to groups for Service Exchange
Assign roles to control the actions that are available for each user. In ServiceNow, you assign roles by group rather than by individual user. When the job descriptions of users change, their roles are automatically updated.
Before you begin
Role required: admin
About this task
A user role is a preconfigured role in the application consisting of multiple granular roles. The user roles are designed to correspond to the common job titles for managers, analysts, and service owners in an IT organization. For more details, see User roles for providers.
Procedure
- Navigate to .
- Select the group that you want to assign the role to.
- In the Roles related list, select Edit.
- Add the roles to the group.
- Select Save.