Set up a Service Exchange provider record

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Set up a new provider record to establish a unique identifier for the Service Exchange for Providers (sn_sb_pro) application.

    Before you begin

    • Role required: admin, sn_sb.admin
    • This version of Service Exchange requires a global script that must be installed before you set up the Service Exchange for Providers application. Follow instructions in KB1225292 on the Now Support instance to install the script.

    About this task

    This one-time setup task must be completed from your ServiceNow instance.

    Procedure

    1. Navigate to All > Service Exchange Provider > Provider.
    2. Enter a name for the provider.
      This can contain only alphanumeric characters and dashes. Names that include spaces or special characters result in an error.
    3. Click Submit.