Goals overview in the Operational Sustainability Workspace (formerly ESG Workspace)

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Goals Overview in the Operational Sustainability Workspace

    The Operational Sustainability Workspace (formerly ESG Workspace) allows organizations to set and track goals related to their Environmental, Social, and Governance (ESG) initiatives. These goals help measure progress towards identified material topics. Users can access the goals overview page viaOperational Sustainability Workspace > Program setup > Goalsto view essential information about each goal.

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    Key Features

    • Description: Displays the goal's description, such as "Aim to be 100% carbon neutral by 2025."
    • Tracking: Associate entities with goals for tracking progress, including:
      • In-scope entities: Shows the number of entities responsible for the goal.
      • Goals summary: Displays totals for sub-goals, including completed, on track, at risk, and off-track goals.
      • Targets summary: Shows totals for targets, including completed, on track, at risk, and off-track targets.
      • Metrics: Lists metrics related to the goal, including those due in 30 days and those overdue.
    • Programs/Projects: Visible if integrated with Project Portfolio Management, shows associated projects and programs, including their managers and statuses.
    • Risk and Compliance Posture: Visible if integrated with Integrated Risk Management, includes:
      • Policy compliance: Status of compliant and non-compliant policies.
      • Control compliance: Status of compliant and non-compliant controls.
      • Risk profile: Risk status based on assessments.
      • Open control issues: Number of outstanding issues related to the goal.
    • Goals and Targets Hierarchy: The contextual side panel displays the main goal, associated sub-goals, and their statuses.

    Key Outcomes

    By utilizing the goals overview page, ServiceNow customers can effectively monitor and manage their ESG initiatives, ensuring accountability and facilitating compliance with risk management standards. This enables organizations to track progress and make informed decisions, ultimately driving sustainable practices across their operations.

    Goals refer to objectives that an organization sets for itself to make an impact on their ESG initiatives. They help you to track your progress toward the material topics that you have identified.

    When you create a goal, the overview page of the goal displays the summary of all the relevant information for the goal. To view the goals overview page for a goal, navigate to Operational Sustainability Workspace > Program setup > Goals. You can then select and open the goal for which you want to view the information.

    The following sections are displayed on this page:
    • Description
    • Tracking
    • Programs/Projects if you integrate with Project Portfolio Management.
    • Risk and Compliance Posture if you integrate with Integrated Risk Management.
    • Goals and Targets Hierarchy
    The following image shows the overview page for a single goal.
    Figure 1. Goal overview page
    Goal overview dashboard report.

    Description

    This section displays the description of the goal. For example, Aim to be 100% carbon neutral by 2025.

    Tracking

    When you create a goal, you can associate an entity with the goal to enable tracking. You can view the following sections:
    • In-scope entities: By associating an entity, you can identify who is responsible for the goal. This section shows the number of entities associated with the goal.
    • Goals summary: Displays the total number of sub-goals associated with the goal. This section also shows the numbers of completed goals, the number of goals on track, the number of goals at risk, and the number of goals that are off-track.
    • Targets summary: Displays the total number of targets. This section also shows the numbers of completed targets, the number of targets on track, the number of targets at risk, and the number of targets that are off-track.
    • Metrics: Displays the different metrics associated with the goal. You can also see the number of metrics that are due in 30 days and the number of metrics that are overdue.

    You can filter the tracking section to view the data only for the goal. You can see the roll up view to view the data of all the sub-goals. The default view is the roll up view.

    Programs/Projects

    The programs and projects section only appears if you integrate with Project Portfolio Management. In this section, you can view the projects and programs associated with the goals. You can view the managers and states of these projects and programs.

    Risk and Compliance Posture

    The risk and compliance posture sections only appears if you integrate with Integrated Risk Management. In this section, you can view the following information:
    • Policy compliance: The status of compliant and non-compliant policies.
    • Control compliance: The status of compliant and non-compliant controls.
    • Risk profile: Risk status of the goal based on the risk assessment.
    • Open control issues: The number of open issues related to the goal.

    Goals and Targets Hierarchy

    In the Contextual side panel, you can view the main goal, the associated sub-goals, and their statuses.