Create a Socialsuite connection

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create a Socialsuite connection to sync material topics and materiality assessment results from Socialsuite into your ServiceNow instance.

    Before you begin

    You must obtain the following information from your Socialsuite administrator before creating the connection:
    • Socialsuite API connection URL
    • Socialsuite API key

    Role required: admin or connection_admin

    Procedure

    1. Navigate to All > Connections & Credentials > Connection & Credential Aliases.
    2. Select the Social Suite record.
    3. Select Create New Connection & Credential related link.
    4. On the form, fill in the fields.
      FieldDescription
      Connection Name Name for the connection.
      Connection URL URL endpoint for the Socialsuite API.
      API Key API key for authenticating with Socialsuite.
    5. Select Create.

    What to do next

    After establishing the connection, you can sync material topics from Socialsuite. For more information, see Sync material topics from Socialsuite.