Integrating Operational Sustainability Management (formerly ESG) with Urjanet

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Integrating Operational Sustainability Management (formerly ESG) with Urjanet

    The integration of Operational Sustainability Management with Urjanet enables ServiceNow customers to automatically import utility bill data—such as electricity, natural gas, water, and waste—directly from Urjanet’s cloud-based platform into the ServiceNow AI Platform. This automation eliminates manual data entry, providing ESG program managers and metrics managers with timely and accurate utility consumption data for sustainability tracking and reporting.

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    Key Features

    • Automatic Data Import: Import real-time and historical utility data including water, electricity consumption, and waste generation from Urjanet into ServiceNow as metrics.
    • Entity Management: Each utility data point is tracked as an entity (e.g., electricity consumption at a specific location). Users create and map these entities for accurate data association.
    • Metric Definitions: ServiceNow provides default metric definitions that users can activate or customize to align with their sustainability goals. These definitions specify units, frequency, and ownership for data collection.
    • Data Synchronization: Scheduled jobs import meter details and historical data from Urjanet, while webhook URLs enable real-time data updates when Urjanet statement data changes.
    • Access Control: Data can be segmented into logically defined domains to restrict access and maintain data security.
    • Installation and Configuration: The integration application can be installed by admins, which automatically manages dependent plugins. Configuration steps include creating Urjanet connections, entity mappings, metric definition mappings, and webhook setup.

    Key Outcomes

    • Improved Efficiency: Eliminates manual entry of utility data, reducing errors and saving time for sustainability data management.
    • Accurate Sustainability Tracking: Enables tracking of utility consumption and waste metrics tied to operational sustainability goals and targets within ServiceNow.
    • Actionable Insights: Provides real-time and historical utility data to support informed decision-making and proactive sustainability actions.
    • Scalable Data Management: Supports multiple locations and utilities by managing data as entities, allowing granular tracking and reporting.

    Urjanet is a cloud-based platform that extracts different utility bills directly from the source, and delivers it into the business systems and applications that rely on it. As an ESG program manager or a metrics manager you can get your utilities data automatically from Urjanet and avoid manual data entry from your various facilities or office owners.

    A utility bill is a detailed invoice, issued and paid once a month from utilities, including electricity, natural gas, water, and waste. With the Operational Sustainability Integration with Urjanet, organizations can obtain historical or real-time utility data from Urjanet into the ServiceNow AI Platform in the form of metrics. These metrics can then be tracked using the Operational Sustainability Workspace and are associated with other operational sustainability components such as goals and targets thus enabling organizations to take the necessary actions for sustainability.

    Using this integration, you can automatically bring the following types of data from Urjanet into the Operational Sustainability Management application.
    • Water and electricity consumption
    • Waste generated and so on.
    The workflow of the Operational Sustainability Integration with Urjanet is as follows:
    1. Create entities: Each utility data for all your locations is tracked as an entity in the Operational Sustainability Management application. For example, your electricity consumption in your Atlanta office is considered to be an entity. Therefore, you must create entities for all the utility data that you want to track. If you have already created the entities, then you must map the utility data that is imported from Urjanet with the entities created. Certain fields such as Entity class and Entity owner in the entity forms must be manually filled in by the users of the integration.
    2. Activate the metric definitions: For the Operational Sustainability Integration with Urjanet, ServiceNow® provides a few metric definitions by default. You must activate the ones that you require for your metric collection. Only those metric definitions that are active are considered and their data is loaded into the system. Certain fields such as Unit, Frequency and Enterprise owner in the default metric definitions must be manually filled in by the users of the integration. If you don’t want to use the metric definitions provided by default, you can create your own metric definitions.
    3. Import the data for the metrics: After the user activates the required metric definitions, the data for those metric definitions and their entities will be imported into the Operational Sustainability Management as metrics and metric data.