Work on an In-store operations case

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Track and fulfill an in-store operations case within Retail Mobile.

    Antes de Iniciar

    Role required: sn_rtl_instore_ops.manager or sn_rtl_instore_ops.associate

    Procedimento

    1. In Retail Mobile, select My Work.
    2. In Cases, select the store case you want to work on.
    3. From the Actions dropdown, select the following as needed:
      • Assign case - Assign the case to someone else.
      • Assign to me - Assign the case to yourself.
      • Edit case - Edit the case details.
    4. In the Activity tab, add comments as needed.
    5. Select Close case to mark the case as complete.