Components installed with Retail core overview

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 3 min. de leitura

    • Several types of components such as tables, user roles, and business rule are installed when you activate the Retail Core.

    Nota:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Tables installed with Retail Core

    Table name Description
    Retail Task

    sn_retail_task

    		 Stores information about the task details.

    Base roles installed with Retail Core

    For information on configuring these roles for retail, see Assign roles to Retail users.

    Role Description Contains roles
    sn_retail.associate Create, review, comment on, update, and resolve retail cases where the agent acts as a contributor or fulfiller at their location.
    • sn_customerservice.svc_location_agent
    • sn_customerservice.service_organization_contributor
    • sn_retail.fulfiller
    • sn_retail.contributor
    • sn_retail.org_viewer
    sn_retail.support_agent​ Creates, updates, resolves, and tracks retail cases across organizations at the system level.
    • sn_customerservice_agent
    • sn_retail.fulfiller
    • sn_retail.contributor
    • sn_retail.org_viewer
    sn_retail.manager​ Manages members and responsibilities, and oversees all retail cases for the location and its hierarchy, acting as either a contributor manager and a fulfilling manager.
    • sn_customerservice.svc_location_manager
    • sn_customerservice.svc_location_manager_contributor
    • sn_retail.fulfiller
    • sn_retail.contributor
    • sn_retail.org_viewer
    • sn_retail.report_viewer

    Base roles installed with Retail Core

    For information on configuring these roles for retail, see Assign roles to Retail users.

    Role Description Contains roles
    sn_retail.associate_contributor Create, review, and comment on retail cases for the location in which the user is associated.
    • sn_customerservice.service_organization_contributor
    • sn_retail.case_creator
    • sn_retail.org_viewer
    • sn_retail.report_viewer

    sn_retail.associate_fulfiller

    		 Creates, updates, and resolves retail cases associated with the location in which the user is associated.
    • sn_customerservice.svc_location_agent
    • sn_retail.case_creator
    • sn_retail.org_viewer
    • sn_retail.report_viewer
    sn_retail.support_agent​ Creates, updates, resolves, and tracks retail cases across organizations at the system level.
    • sn_customerservice_agent
    • sn_retail.case_creator​
    • sn_retail.org_viewer​
    • sn_retail.report_viewer
    sn_retail.manager_contributor​ Creates, reviews, and monitors all retail cases for the location and hierarchy for the location in which the user is associated.
    • sn_customerservice.svc_location_manager_contributor
    • sn_retail.associate_contributor
    • sn_retail.report_viewer
    sn_retail.manager​_fulfiller Creates, updates, and resolves retail cases for the location and hierarchy in which the user is associated.
    • sn_customerservice.svc_location_manager
    • sn_retail.associate_fulfiller
    • sn_retail.report_viewer

    Related Party Configurations installed with Retail Core

    Name Default responsibility
    Store Associate Location Contributor
    Store Associate - Fulfiller Location Agent
    Store Manager Location Manager Contributor
    Store Manager - Fulfiller Location Manager Fulfiller
    Area Manager Location Manager Contributor
    Area manager - Fulfiller Location Manager - Fulfiller
    Regional Manager Location Manager Contributor
    Regional manager - Fulfiller Location Manager - Fulfiller

    Plugins installed with Retail Core

    Name Description

    Business Organization

    [com.snc.business_location]

    This plugin supports the Service Model Foundation, where the corporation does business with customers through physical channels such as stores and branches.

    For more information, see Configure Service Model Foundation.

    Customer Service

    [com.sn_customerservice]

    The Customer Service Management application enables you to provide service and support for your external customers using several communication channels, such as email, web, and telephone. A case is created to track the issue reported or service requested and assigned to groups or agents. Customer service agents in your organization work on the cases and resolve issues.

    For more information, see Customer Service Management.

    CIWF UI Components

    (sn_ciwf_ui_cmpnt)

    Includes common themes, widgets, and code artifacts for customer and industry workflow applications.

    Table installed with Retail task

    Tabela 1. Retail task table
    Field Example
    Name RT00001
    Subject  HQ creating a task to verify store tasks 
    Description   Verify if stores have completed tasks as per instructions 
    Requested by  HQ Agent 
    Due date  1 week from now (date/time) 
    Priority  Critical/High/Medium/Low 
    Assigned to  HQ Agent 

    Business rules installed with Retail Core

    Business rule Table Rule criteria Description
    Add manager member for retail org sn_customer_service_organization After update or insert Assigns the sn_retail.manager role to the user added as a manager in a retail organization.
    Restrict SO update sn_retail_organization Before update Restricts the user from updating the Organization Core field in the Retail Organization [sn_retail_organization] table.
    Hide multistore child cases sn_retail_case Before Query Filters retail cases whose parent's child case creation state is either none or Completed successfully.