Track a customer complaint case in workspace

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Track the status of a retail customer complaint case in Workspace.

    Antes de Iniciar

    Roles required: sn_rtl_cs_cmplnt.agent, sn_rtl_cs_cmplnt.agent_manager

    Procedimento

    1. Navigate to Lists > Retail Customer Complaints > All.
    2. Select the case using the case number to track the case.