Set up your retail support team

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Set up your retail support team by creating a group then assigning the sn_retail.support_agent role to members of that group.

    Antes de Iniciar

    Role required: user_admin

    You can assign a role to a group to grant access to applications and modules to group members.

    Before assigning the sn_retail.support_agent role to a group of users, you must Create a user group and then Add a user to a group.

    When you assign roles to groups rather than to individual users, members of the group inherit the role.

    When a user switches groups, the new group role is assigned automatically. For information about the Service Mapping roles, see Control user access to application services.

    Procedimento

    1. Navigate to All > User Administration > Groups.
    2. Select the group to which you want to assign a role.
    3. In the Roles related list, select Edit.
    4. Add the sn_retail.support_agent role to the group.
    5. Select Save.