Add store case details

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Log the store case details to the new HQ communications plan.

    Antes de Iniciar

    Role required: sn_rtl_hq_ops.agent, sn_rtl_hq_ops.agent_manager, sn_rtl_hq_ops.location_manager

    Procedimento

    1. On the Store case form, select the appropriate priority from the Priority drop-down list.
    2. Enter the short description in the Short Description.
    3. Enter the description in the Description.
    4. Select the Add file in the Attachments, if any.
    5. Select Save to save the details.
    6. Select Save & Continue.
      A new form appears where you must add a task for the store.