Sync material topics from Socialsuite

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Sync material topics from Socialsuite to import materiality assessment results into the Operational Sustainability Management application.

    Before you begin

    Role required: sn_esg.program_manager

    About this task

    When you sync material topics, the system imports assessment data from Socialsuite for the selected reporting period. Each reporting period may contain different topics based on organizational priorities and external landscape.

    Procedure

    1. Navigate to All > Operational Sustainability Workspace.
    2. Select List.
    3. Under Program setup, select Material topics.
    4. Select Sync Topics.
      The Sync Topics button is available in the list view only when the Operational Sustainability Integration with Socialsuite plugin is installed and the Material topic selection system property is set to Socialsuite.
    5. In the Sync from SocialSuite dialog box, select a reporting period from the Reporting period field.
    6. Select Import.

    Result

    Material topics from the selected reporting period are imported from Socialsuite. The imported topics display Socialsuite in the Material topic source column and appear in workflow states based on their status in Socialsuite. For more information about how Socialsuite states map to your ServiceNow instance states, see Material topic workflow and states.