Operational Sustainability Management Workflow

• Document Material Topics: Identify and track key sustainability topics like carbon emissions.
• Establish Goals: Set measurable sustainability goals and milestones to guide progress.
• Create Targets: Define specific targets to monitor performance against goals.
• Associate Entities with Goals: Link responsible organizational units or entities to track goal progress.
• Define Metrics: Develop metrics to measure performance and progress toward goals and targets.
• Add Sources to Targets: Optionally associate metrics as data sources for targets.
• Collect Data: Input metric data manually or automate data collection according to metric type.
• Generate Disclosures: Create and review sustainability disclosures for reporting and investor communication, with integration options for Microsoft 365.

Key Features and Benefits

• Operational Sustainability Workspace: Provides an interactive dashboard tailored for ESG program managers and disclosure managers to manage activities and monitor tasks.
• Material Topic Creation: Enables defining sustainability initiatives to focus efforts effectively.
• Goal and Target Management: Tools to establish and track sustainability objectives and milestones.
• Metrics Management: Integration with GRC metrics to collect and report performance data.
• Disclosure Management: Facilitates producing narratives and reports to inform investors and stakeholders.
• Sustainable IT Application: Monitors emissions and energy consumption from IT assets, including end-of-life disposal.
• Scope 3 Dashboard: Tracks indirect emissions across the value chain to support regulatory compliance.
• Unified Content Management: Centralizes sustainability frameworks, citations, metrics, and emission factors for streamlined adoption.
• Emission Factor Library: Provides essential data for accurate emissions calculations.
• Forecasting and Planning: Tools to simulate scenarios, visualize outcomes, and enhance sustainability planning.

User Roles and Interfaces

The application supports various roles including ESG administrators, program managers, metrics managers, data owners, and disclosure managers. The Operational Sustainability Workspace offers role-specific views such as the Home page with quick actions and the My Tasks page to monitor individual and team assignments efficiently.

Practical Use for ServiceNow Customers

ServiceNow customers can leverage this application to centralize and streamline their sustainability programs, ensuring measurable progress and compliance with evolving regulations. The integrated metrics, reporting, and disclosure features enable transparent communication with stakeholders and support informed decision-making. The inclusion of IT sustainability and Scope 3 emissions tracking further extends operational coverage, making the solution comprehensive for enterprise sustainability management.