Complete the entitlements for Operational Sustainability Management (formerly ESG Management)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • After you install the Operational Sustainability Management application from the ServiceNow® Store, you must complete the entitlements to gain complete access to the application and use it.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to ServiceNow® Store.
    2. Search for and select Operational Sustainability Management.
    3. Optional: On the product page, to change the version, select the Other App Versions link.
      1. To view the details of the other versions, select any version.
      2. Select View Details.
    4. Select View Products.
    5. Select Operational Sustainability Management.
    6. To entitle all instances to the applications, select Opt-in.
      The eligible list displays all the application dependencies you're licensed for.
    7. Select the option to agree to the ServiceNow® terms and conditions.
    8. Select Accept.
      A checkmark appears next to the product name, and the Manage Entitlements button appears.
    9. Optional: Select Manage Entitlements to change the instances affected by the applications to which you're entitled.
    10. After you agree to the ServiceNow® terms and conditions and manage the entitlements, you can entitle the other products with a single click.