View order case details

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • View the list of order cases and their state from the Business Portal.

    Vorbereitungen

    Role required: sn_customerservice.customer

    Prozedur

    1. Log in to the Business Portal.
    2. Select Requests > View submitted requests > View cases & tasks.
    3. Select My Order Cases from the Categories menu to view order cases.
    4. Select a case to view its state and other details.
      Tabelle : 1. Order case states
      State Description
      New A new order case that is submitted.
      Draft

      The order case that has not yet been submitted.

      Order case lines in the Draft state can still be modified.
      Work in Progress The order case is being handled by the sales agent.