---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Use

# Using Now Assist for Order Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use agents in an agentic workflow or as standalone agents to achieve specific automated outcomes.

## Order summarization {#now-assist-order-management-using__section_us4_ns5_l3c}

Use Now Assist for Order Management to summarize complex orders across products, services, and fulfillment tasks, enabling you to quickly understand status, take the right actions, and avoid navigating fragmented
views to make next steps easier and improving productivity. For more information, see [Summarize an order using Summarization for Order Management](https://servicenow-prod.fluidtopics.net/3sY9PD8TamKfCvVteX9v0A "Generate a summary of a complex order for faster, more accurate decision-making and improved customer responsiveness.").

## Managing order cases using Now Assist {#now-assist-order-management-using__section_fkm_rl5_l3c}

Business-to-business (B2B) customers can request changes to their unfulfilled orders from the Now Assist Virtual Assistant in the Business Portal using chat and voice channels.

* [Request order changes using Now Assist for Order Management](https://servicenow-prod.fluidtopics.net/MQLtO~ExcdgMYZYJCzWduQ "Request expedited delivery for your order in natural language using the Now Assist Virtual Assistant on Business Portal.")
* [Request order changes via calls](https://servicenow-prod.fluidtopics.net/NRkaNbP1jmu9Q3_1uOy7EQ "Use the AI voice agents to create and manage cases for any order or invoice-related issues such as expediting orders, disputing order quantity with voice calls.")
{#now-assist-order-management-using__ul_orz_km5_l3c}

## Standalone AI agents {#now-assist-order-management-using__section_xnw_fsk_3hc}

There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

For information on the standalone Order Management AI agents, see [Standalone agents in Order Management](https://servicenow-prod.fluidtopics.net/AqHwGJiO57AdNalAtsstHQ "Use AI agents in Order Management to complete sales and order-related tasks autonomously.").