---
sourceDocument: Australia Sales and Order Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/order-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Sales and Order Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Configure

# Configuring Now Assist for Order Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

If you have the admin role, you can configure the Now Assist for Order Management application so that your agents can use the generative AI skills in the CSM/FSM Configurable Workspace and Business Portal.  
Installing the Now Assist for Order Management application installs the following AI agents on your ServiceNow instance:

* Manage order operations AI agent
* Summarization for Order Management
{#now-assist-for-order-management-configuring__ul_h5p_g3j_yhc}

Request the Now Assist for Order Management application from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/b75a55a63f71b6108428dd8d001f8bca) and install it using the Application Manager. For more information, see [Install a ServiceNow Store application](https://www.servicenow.com/docs/access?context=t_InstallApplications&version=australia&pubname=australia-platform-administration&ft:locale=en-US).  
Use the Now Assist Admin console to configure Now Assist for Order Management. Use Summarization for Order Management plugin to install and configure the generative AI skills.  
Hinweis:  
Currently for the initial release, the plugin cannot be installed from the Plugins section of Now Assist Admin. As a workaround, you can install the application from Application Manager.

## Configuring order summarization skill {#now-assist-for-order-management-configuring__section_fxj_drz_m3c}

The Now Assist skills for SOM are:

* Order summarization for order capture
* Order summarization for order fulfillment
{#now-assist-for-order-management-configuring__ul_txp_ftz_ghc}

For information on customizing the order summarization skill, see [Customize an order summarization skill in Now Assist for Order Management](https://servicenow-prod.fluidtopics.net/0uFlGe6aq4D~KwzXBS92yA "Configure the Now Assist for Order Management application so that your order agent and fulfillment agent can use the generative AI skills in the CSM/FSM Configurable Workspace and Business Portal.").  
Hinweis:  
Microsoft Azure, Amazon bedrock, Now LLM, Now LLM LTS, and Google Cloud vertex AI are currently the providers for this Now Assist application's skills.

## Configuring standalone AI agents {#now-assist-for-order-management-configuring__section_y4l_xjl_3hc}

Business-to-business (B2B) customers can submit order cases using Now Assist from the Business Portal. Interaction channels include chat and voice options. Before you can use the manage order operations agent in the Business Portal:

* [Enable the manage order operations agent on the Business Portal](https://servicenow-prod.fluidtopics.net/e2EPXpfbNjlvBOnol~601A "Activate and associate the Manage order operations agent on the Business Portal so your customers can use it to submit order cases autonomously using Now Assist.")
* [Configure ATP API for the manage order operations agent](https://servicenow-prod.fluidtopics.net/fZ7Ua8FC31Sp3GgC6FI7dg "Create an Available-to-Promise (ATP) API call that enables the manage order operations agent to check product availability and determine the earliest possible delivery date when customers request expedited shipping.")
{#now-assist-for-order-management-configuring__ul_cvn_fkl_3hc}

Enable Voice AI agent support on your phone channels by installing the Now Assist Voice \[sn_voice_aia\]. For more information, see [Deploy AI voice agents](https://www.servicenow.com/docs/access?context=deploy-ai-agents-for-voice&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
**Zugehörige Konzepte**   

* [Standalone agents in Order Management](https://servicenow-prod.fluidtopics.net/AqHwGJiO57AdNalAtsstHQ "Use AI agents in Order Management to complete sales and order-related tasks autonomously.")  
**Zugehörige Informationen**   

* [Overview tab in Now Assist Admin](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Configuring Now Assist Admin features](https://www.servicenow.com/docs/access?context=configuring-na-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)